北京招聘

What You’ll Do

The Customer Success Specialist (CSS)role is a highly critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams.

The CSS is a hands-on expert for the securiry architecture. This role owns delivery of targeted engagements intended to increase security product awareness, share industry best practices, and drive overall security product consumption and business value. The CSS brings strategic vision and tactical expertise to ensure every customer engagement is a success while also actively participating in the global CSS Community where they collaborate with their peers to share best practices and customer success stories. The CSS is able to effectively combine deep security technical knowledge with solid understanding of business priorities to provide consultative solutions pivotal to helping customers realize value faster.

This is a technical role intended to help our customers with a myriad of their adoption challenges across the security product domain.

Who You’ll Work With

The CSS will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The role will:

·       Deliver accelerators and ATX (Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and producing quantifiable business outcomes with scope and on-time engagement.

·       Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the Customer Success Executive (CSE)

·       Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery

·       Contribute to security product and offer improvement by providing lifecycle feedback to CX Security Product Management and CX Success Programs Teams

·       Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes

·       Collaborate with Account teams, CX, and Partners to improve customer adoption, address product concerns, and drive incremental growth

·       Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

·       Drive adoption and expansion of Cisco security products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team

·       A willingness to travel 50% or more (pending role requirements)

Who You Are

·       Customer Obsessed: Proactively understands customer needs and aligns architectural and vertical expertise to cross-functional teams to drive alignment on decisions that enhance customer value.

·       Technical Guru: Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer’s environment to accelerate customer value. A drive for continued learning in new technologies, functionality, and industry best practices

·       Cross-Team Collaborator & Influencer–work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Ability to operate and interact with customers in a remote / virtual and face-to-face environment (varies by role).

·       Business Acumen- clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace

·       Results Oriented: Interest in and proven execution ability with relevant technologies and customer outcomes.

·       First Responder: Skilled at issue management and managing customer expectations.

·       Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Technical Requirements

·       An in depth understanding of Security.This in depth understanding should allow you to be able to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. 

·       Ability to provide technical consultative support for Security to Cisco customers, partners, account teams and other internal technical support teams.

·       Ability to communicate, demonstrate, and accelerate the proper utilization of Security as you encourage the customer to engage in the daily use of the solution. 

·       Ability to provide technical guidance to help drive Security best practices for deployment, craft policies around configuration, automate features and utilize reporting capabilities to help accelerate adoption.

·       Ability to navigate the customer’s mixed security environments and be able to migrate customers from legacy or competitive platforms to the latest Cisco platform. 

·       Ability to demonstrate strong communications skills and lead when engaging customers, partners, and account teams.

·       Ability to utilize moderate to complex lab environments to demonstrate the resolution of barriers across the entire customer lifecycle for products & solutions including, but not limited to, Cisco NGFW, NGIPS, Advanced Threat Solutions, Email Security, and Web Security.

Required Experience

·       Bachelor's or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.

·       5-7 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry best practices related to domain.

·       Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges.

·       Practical experience in configuring, supporting and troubleshooting networks.

·       Experience working with Linux/OSX operating systems.

·       Experience with Cisco NGFW, NGIPS, Advanced Threat Solutions, Email Security, Web Security.

·       Experience with VMware.

·       Familiarity with Network proxies.

·       Understanding of security protocols - SSL, IPSE, ACL, SMTP, HTTP, HTTPS, IMAP, POP3 and security policies.

·       Suggested Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent strongly preferred.

·       Suggested Cisco Success Management certifications: Cisco Certified Success Specialist.

·       CISM / CISSP or equivalent strongly preferred.

·       BS Engineering, Computer Science, Masters preferred.

·       Successful candidates should have strong written, verbal and listening skills.

·       Experience in building a business around security solutions.

·       Positive relationships with large security customers in Local market.

·       In depth understanding of security trends and evolution, market trends and challenges.

·       Solid understanding of key Cisco competitors in security.

Desired Skills

·       Prior experience with AMP/ESA/WSA/A4E/Firepower/Threat Grid/NGFW products or Cisco competitor equivalents. 

·       Experience managing/deploying network security (ACLs, whitelisting/blacklisting).

·       Knowledge with Email security/Web Security/NGFW/Server deployments.

·       Experience deploying/supporting Windows and applications in a business/enterprise setting.

·       Exceptional analytical and problem solving skills, with the ability to establish and maintain confidence and take ownership of issues.

·       Excellent team work skills.

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

·       We connect everything – people, process, data and things – and we use those connections to change our world for the better.

·       We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

·       We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

思科公司是美国最成功的公司之一。1984年由斯坦福大学的一对教授夫妇创办，1986年生产***台路由器，让不同类型的网络可以可靠地互相联接，掀起了一场通信革命。思科公司每年投入40多亿美元进行技术研发。过去20多年，思科几乎成为了“互联网、网络应用、生产力”的同义词，思科公司在其进入的每一个领域都成为市场的领导者。
1990年上市以来，思科公司的年收入已从6900万美元上升到2008财年的395亿美元。目前，思科公司在全球范围内的员工超过了65,000名。在2009年《财富》美国500强中排名第57位，并第8次当选《财富》全球最受尊敬的企业。思科公司还获得了“2008年全球品牌百强”第17名的殊荣。
思科公司目前拥有全球***的互联网商务站点，公司全球业务90％以上的交易是在网上完成的。思科坚信：互联网将改变人们的工作、生活、学习以及娱乐的方式，并且让诸多领先企业与合作伙伴成为“全球网络经济”模式的受益者。在《财富》全球500强企业中，已有包括沃尔玛（wal-mart）、埃森克美孚（exxon mobil）等300多家企业成为思科的成功客户，分享了思科的***实践经验。

思科在中国 (cisco china)
思科于1994年进入中国市场，目前在中国拥有员工超过3000人，分别从事销售、客户支持和服务、研发、业务流程运营和it服务外包、思科融资及制造等工作领域。思科在中国设立了18个业务分支机构，并在上海建立了一个大型研发中心。
2007年11月1日，思科公司董事会主席兼首席执行官约翰·钱伯斯（john chambers）访华时宣布，计划未来三至五年内在中国承诺投入160亿美元，其中包括本地采购方面的显著提升，并增加在教育、思科融资租赁、研发、直接和间接投资以及销售和服务运营等方面的投入。
2008年4月16日，思科董事会主席兼首席执行官约翰·钱伯斯再次访华，在北京宣布了思科在中国的下一阶段公司发展战略和蓝图。作为“创新及可持续发展”战略的重要一步，思科将继续加强与中国产业的合作，并与中国在经济、社会及环境等各个层面的发展目标相契合。在钱伯斯访华期间，思科与国家发展和改革委员会及商务部分别签署合作备忘录，包括加大在研发、教育、采购、投资和培训等方面的投入。
除了技术研发和业务推进，思科还致力于激发中国本土的创新文化，思科已经针对中国本土的50多家企业投入了7亿美元，并将在未来五年增加3.5亿美元相应投入。同时，思科公司也十分重视帮助中国教育和培养网络人才。到目前为止，思科已在中国各地的70个城市拥有200多所网络技术学院，总共有10万多名学生得到了培训。
2010年1月, 思科宣布将把亚太区及日本区重新划分为三个大区，以更好地促进该地区各市场的战略制定和资源投入。作为原亚太区组成部分的中国内地、中国香港和中国台湾，将组成独立的思科大中华区。鉴于中国经济发展的规模和增长速度，以及思科对中国业务的重视程度，单独设立大中华区是思科中国战略的又一重大举措。
思科的文化
质量*** 顾客至上
超越目标 无技术崇拜
节约 回馈 / 信任 / 公平 / 合作
团队精神 时常变革
乐在其中 驱动革命
充分授权 公开交流
思科的愿景
多年来， 思科的愿景就是改变世界工作、生活、娱乐和学习的方式。 我们的愿景现在更有意义。 互联网发展至今，思科功不可没。 首先， 我们注重连接性。 现在， 我们正向万联网过渡—一个我们可以通过连所未连创造前所未有价值的时代。
万联网是全球现象，正在推动着思科和我们客户的***市场转型。 这包括智能地连接人员、流程、数据和物品。 这是互联网上万物聚合之处，将使网络连接具有前所未有的关联和价值。
要帮助我们实现这个愿景， 请与我们同行。

思科大中华区人才招聘网站：********************/web/cn/professional/index.html