北京招聘

THE POSITION 

As a member of CPG Response Team, you will need to provide support to your manager to service a group of clients in order to address their queries and concerns towards the quality of our product, via working collectively with internal supporting team (GTOP/Dsci) and Account team (CBP/Client delivery team). 

 

RESPONSIBILITIES

Support your line manager for below responsibilities

- Act as the primary contact for clients’ queries/concerns towards the quality of our product

- Collect the queries/concerns from clients and align the action items with clients for deep dive investigation  

- Work with internal supporting team to investigate the root cause according to the aligned direction and come up with reasonable and solid explanation

- Work with Account team to fine-tune the explanation and integrate market insights to provide a bigger picture

- Complete the investigation in a professional and timely manner and deliver the explanation to clients in a precise and concise way, in order to address their concerns and strength their trust in our product 

- Monitor client satisfaction towards our products on a regular basis so as to identify areas for client satisfaction improvement 

- Provide suggestions to internal stakeholders to improve our product as well as to optimize working process in order to provide best in class products to clients

- Lead the product enhancement roll out. Ensure the benefits of the enhancement are well articulated to clients and address their potential questions.

- Administrative tasks including completing necessary internal process and regular documentation 

 

QUALIFICATIONS

- Fast learning and always willing to learn more

- Demonstration of accountability and responsibility 

- Good communication and collaboration Skills 

- Good presentation skills

 

- Proficient written/spoken English

 

Nielsen Holdings plc (NYSE: NLSN) is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. For more than 90 years Nielsen has provided data and analytics based on scientific rigor and innovation, continually developing new ways to answer the most important questions facing the media, advertising, retail and fast-moving consumer goods industries. An S&P 500 company, Nielsen has operations in over 100 countries, covering more than 90% of the world’s population. For more information, visit ***************.