北京招聘

Travel Consultant – Overnight shift

At American Express, Travel & Lifestyle Services provides expert advice and servicing in all aspects of Travel and Concierge to American Express’ premium card holders.
?This position will be responsible for handling Premium card travel services, which includes CRS reservation, fare quotation, BSP ticketing and VISA/travel related arrangements.
?The position has the potential to impact card retention and card spend in the Premium product lines.
?Be able to resolve issues that may arise with card members with a sense of urgency with proper supervision.
?Commitment to high quality customer service by ensuring response to calls and emails are in a timely and professional manner.
?Work closely with the outsourced suppliers to ensure complete and accurate processing of travel documents, as well as following the processes and procedures in place. This include billing the correct amount to the correct account, claiming of correct commission / documentation fees, accurate quotation / issuance of Airline Privilege deals and managing daily Abacus queues.
?Build professional relationships and rapport with our Premium Card members in order to deliver personalized customer experience
?After working Hour time, the working time will start from 10 PM till 8 am

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