北京招聘

The Segment

The RE&WS Function is responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization.  

The Role

Overview of the role: The Facilities Services Manager role is a multi-faceted, dynamic role, which is responsible for providing an integrated set of support programs and services to colleagues, with a focus on enabling productivity, managing costs, mitigating risk, promoting our values, and supporting our brand.   Programs and services include but are not limited to work environment, maintenance, reception, on-site meeting support and food services, print, post, office equipment, safety, security, business continuity, and records management. The role will hold responsibility for one or more WTW sites.

Responsibilities:

Client/Stakeholder:

Proactively engage stakeholders to ensure that internal client’s expectations are met

Build and develop effective client / stakeholder relationship across multiple levels of the organization

Manage relationships with external partners, internal function department partners and stakeholders, as deemed appropriate by business and REWS leadership  

Excellence:

Provide subject matter expertise in facilities management methodology and practices

Implement best practices and effectively utilize standard operating procedures and tools

Act as go-to person in relation to all facilities/project/crisis management activities 

Review existing operations regularly to reduce costs and improve operational standards 

Plan and manage all contracts to ensure that they are professionally delivered at the right costs

Ensure vendors are well-managed, delivering services on time and within budget

Ensure timely solutions and identification and removal of potential roadblocks

Active and collaborative support for the successful completion of real estate projects for the office(s) 

Ensure a property risk management program including audits is implemented and maintained

Work with Environmental Health & Safety team to review and update all aspects of Health and Safety in the workplace to ensure the provision of a safe working environment    

Promote Willis Towers Watson culture and values; manage and support change management activities effectively to reduce business disruption and meet intended    

People: 

Ensure local RE&WS team members are informed and capable of meeting their role/responsibilities

Manage and coach team, develop and sustain a high-quality well motivated team

Ensure high staff morale, trust and work ethics

Build and maintain an environment that supports teamwork, co-operation and performance excellence within team   Financial: 

Management of the annual budget through carefully controlled expenditure; monitor cost expenditure against budget and prepare forecast and variance reports 

Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements   Tangible contributions to local/segment OIP and integration targets resulting in financial and qualitative benefits ·         Understand the financial requirements in different entities and ensure financial processes are followed at all times

    

The Requirements

Experience in a client-facing role and a comprehensive understanding of customer service and integrate facilities services.

Subject matter expertise in facilities management and office support operations within a multi-faceted professional services environment

Highly skilled in managing interpersonal relationships with various constituents and a focus on business productivity      Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener 

Demonstrated leadership skills with ability to coach, train and motivate colleagues at various levels  

Recognized as a positive change agent in response to changing business dynamics and support requirements ·         Proven analytical, organizational, and project management skills  

Success in the development and implementation of office support processes, procedures and guidelines that drive efficiency and service excellence 

Effective influencing skills and ability to impact key stakeholders and satisfactory issue resolutions    

Some travel may be required for meetings, team initiatives or other project-related activities  

Minimum of five years’ experience in similar role and remit 

Proficiency in the use of technology (e.g., MS Office)

College/University degree preferred  

Other Personal Characteristics 

Passion for quality – has an eye for detail to make sure the best delivery of services

Self-motivated; confident & energetic

Ability to effectively deal with stressful situations  

Flexible – able to adapt to rapidly changing situations 

Strongly goal-oriented – able to focus on meeting all performance targets

Is a team player – able to cooperate and work well with others to meet targets

Proven ability to initiate and follow through with improvement initiatives  

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status 

Regulatory Requirements

The role holder must maintain knowledge and awareness of regulatory issues and obligations related to facilities operations requirements for their geography  

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. 

We support flexible working and this role will be considered on a flexible basis.

韦莱韬悦（NASDAQ：WLTW）是一家领先的全球性咨询、保险经纪和解决方案公司，帮助世界各地的客户把风险变成增长机遇。韦莱韬悦成立于1828年，目前拥有 43,000 名员工，向140多个国家提供服务。我们设计和提供完善的解决方案来管理风险、培育人才、实现利益***化及增强资本的力量，让组织与个人得到有力保障，并日益发展壮大。我们以独到眼光洞察人才、资产与理念之间的重要交集－这是推动经营绩效增长的动态公式。与您携手，激发潜能。

Willis Towers Watson (NASDAQ: WLTW ) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has more than 43,000 employees and services clients in more than 140 countries and territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential.