北京招聘

Customer Service Professional (Ref Code:16634BR)

-Talk with customers by phone or in person, providing transaction management support and information access.
-Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
-Focus strongly on collaborating with customers to define a loyal partnership with JDSU, proactively seeking input on continuous improvement initiatives within customer service to improve customer loyalty.
-Facilitate and roll out customer collaboration processes to key accounts.
-Provide inside sales for additional products and/or services, cross-selling and upselling based on knowledge of JDSU product lines and apparent customer requirements.
-Partner with sales account management to provide input on customer behavior or potential opportunities for expanded sales for JDSU telecom products

Education/ Experience/ Knowledge Qualification:

-Excellent oral and written communication skills.
-Ability to analyze, organize and take the lead in complex assignments.
-Independently manages medium to large sized customer accounts.
-Ability to effectively troubleshoot and resolve issues within short time span.
-Some knowledge of business law, contract law or Federal Procurement Regulations is a plus.
-ERP or Information Technology systems knowledge such as Oracle is a plus.

JDSU (NASDAQ: JDSU; and TSX: JDU) innovates and markets diverse technologies that enhance the way people experience the world every day. We enable fast, high-quality communications, secure financial transactions, reliable consumer electronics, green energy, differentiated brands, and a host of other solutions. We provide these solutions through three business segments: Communications Test and Measurement, Communications and Commercial Optical Products, and Advanced Optical Technologies. To learn more about JDSU please visit www.jdsu.com, www.jdsu.tv, and follow JDSU on Twitter: http://www.twitter.com/jdsu.