北京招聘

岗位职责：

1、负责组织团队达成客户订单，满足客户个性化需求，确保订单的质量和效率；

2、负责制定集团海运、空运、陆运客户服务价格，并进行更新维护；

3、负责建立、梳理客服中心SOP，及制定客服人员KPI；

4、建立并逐步优化客服中心管理制度、业务标准及流程；

5、负责维护现有客户，提升客户服务质量，提高客户满意度，并实现对客户的二次开发；

6、负责满足客户的服务要求、投诉、反馈，及时分析发现关键性问题，提出改进意见并实施；

7、定期提交客服中心业务数据分析及工作报告，为公司运营决策提供准确的数据支持；

8、负责提高服务质量，根据运营实际需要提出相应改进措施建议；

9、负责客服中心的梯队建设，人才培养，为营销中心输送潜在销售人员；

10、负责客服中心的员工职业发展，定期对员工进行思想文化、业务能力的指导；

11、负责客服中心的区域化建设，实现多行业，多产品，多地区的综合客服能力的提升，实现供应链综合服务能力。

任职要求：

1、专科科以上学历；

2、八年以上客服岗位管理经验优先；

3、具有客户服务及货代行业的工作经验；

4、具有出色的沟通能力和分析能力，通过数据表现找出问题并提供解决方案；

5、熟练的中英文读写能力；

6、具有出色的培训能力，具备课程准备和讲解的能力；

7、具有优秀的责任意识，可以在压力之下按照拟定目标完成任务。

上海亚东国际货运有限公司（以下简称“亚东”）1994年10月成立，坚持以中国口岸综合物流为基础，以国际物流为导向，以项目运营为核心，以流程管理为重点，延伸服务，提升客户全球供应链价值的商业模式，目前已有员工2000余人。

2011年营业额人民币44亿元，是2011年中国国际货代物流百强第14名的企业，获“2010年度上海市名牌企业”、“上海市物流（货代）行业重点企业”、“2012年上海企业100强”、“上海市国际货运代理行业AAA级信用等级企业”、“上海海关AA类企业”、“2012年度全国先进物流企业”、“2012年度优秀电商物流服务商”、“2010、2011年度全国优秀报关企业”等称号；亚东是中国国际货代协会、上海国际商会理事、上海报关协会、上海航运交易所、远东国际货代网络、国际航空运输协会等机构的成员，国家商务部援外物资指定物流供应商。
Set up in 1994, ADP is a licensed NVOCC to handle international freight forwarding, customs clearance, cargo inspection, international and domestic airfreights, exhibition transport, private article international moving, express service, road transportation, dangerous goods, international trading, and international cargo insurance. ADP has been ranking within 30th among top 100 Chinese freight forwarders. The company's registered capital is 22 million RMB. In 2004, ADP was appraised by Ministry of Commerce of China the AAA1 grade of credibility, and in 2005, was granted the AA grade for credibility by Shanghai Shipping Exchange and Shanghai Freight Forwarder Association. ADP is also qualified to hold the ISO9001-2000 Quality System Certificate.

ADP head office is rooted in Shanghai with warehouses for sea freights and airfreights, container depot, CFS and express cargo terminal. ADP has its own IT center, customs broker, cargo surveyor, trucking company and site offices in both sea ports and airport areas as well as in free trade zones. There are more than 30 branch companies in coastal cites, riverfronts and major inland cities. With over 1300 professional staff, ADP has one of the most experienced groups in freight forwarding industry. The service products ADP is providing is not only the conventional, but also handling project cargoes, IT products, automobiles and parts, manufacturing projects, logistics services in bonded areas, international exhibition transport, express services and distributions, logistics consultation and vessel chartering etc., the exceptional service products that are comprehensive, difficult and utilizing the multi-model transportation to reach multiple points with varieties of distances.

ADP has established its long term goal to become "a century old, world renowned and acclaimed national enterprise", and believes in "honesty will take you far and morality will carry the loads." ADP's mission is to provide the tailor-made logistics services based on the individualized needs of the customers from different countries and industries. Based on the guideline of "the centralized decision making, the managed handlings and the open business operations", ADP is integrating its own service network and the resources to speed up the internationalization, to enhance the strength of the group activity and to succeed in the big market for big project and with big customers.