北京招聘

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create!

Job description:

As PPS product warranty service owner, the position is responsible for

1. Support model/experience/ offering/process design targeting market leading s-NPS (both IW &OOW) & cost structure

2. Service readiness for both Warranty and Service Business (NSI, sys & part)

3. Service benchmarking & differentiation.

4. Monitor marketing trending in support and services to ensure HP is BIC (Best in Class)

5. Drive projects for s-NPS improvement, local value capture etc.

6. Address business/support escalations from BU/GTM/sales channel and relevant teams in CSS

7. Support BU on service product initiative, including costing, project schedule, financial performance, resources, and market expectation.

8. Drive deep dive into quality issues for respective product line, plan quality improvement initiatives & projects, define quality improvement strategy

9. Proactively monitor & interfere quality outliners with solid actions & escalation

10. Work with APJ Quality/GBU on fixing major quality issues and mitigation plan

 

Qualification:

1. More than 5 years of working experience in service operation or management area, sound knowledge about service process and business understanding.

2. Bachelor or master degree majored in business administration, computer science, etc.

3. Good communication skill

4. Good project management experience and skill

5. Hard working with teamwork spirit and can-do attitude

6. Good verbal and written English

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