KERING EYEWEAR 客服服务专员(第三方员工)
开云(中国)企业管理有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:奢侈品/收藏品/工艺品/珠宝
职位信息
- 发布日期:2019-03-29
- 工作地点:上海-静安区
- 招聘人数:1人
- 工作经验:2年经验
- 学历要求:大专
- 职位类别:客服专员/助理
职位描述
About us[LYRC1]
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
[LYRC1]This paragraph remains the same for all JDs
工作内容:
l 销售订单的录入及修改
l 订单发货进度查询
l 上海仓订单及发货跟进
l 给予DB发货指令
l 其他订单的录入(FOC、POP等)
l 系统新建客户及修改地址信息等
l 相关公司资料、报表提供给到销售团队
l 处理售后邮箱中的售后申请邮件(判断并生成系统维修单、换货单、退货单、配件报价给到客户)
l 配件订单的录入
l 售后进度查询回复(邮件及来电查询),包括维修、换货、退货等进度查询
l 协调售后中心与客户或销售团队,调整售后方案及收货差异
l 协调售后中心查询配件库存
l 配件订单发货追踪
l 完成分配的其他相关职责
任职要求:
l 优先考虑具有3年电话中心及客户服务相关工作经验的人员
l 优先考虑有SAP使用经验的人员
l 具备基本的英语工作技能
l 熟练使用Office特别是Excel
l 具有团队合作精神
l 大专及以上学历
该职位为第三方员工
Why work with us?[LYRC1]
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
[LYRC1]This paragraph remains the same for all JDs
职能类别: 客服专员/助理
公司介绍
开云以想象和创意作为其核心策略,致力驱动旗下品牌大胆创新,挑战极限,同时以可持续及负责任的商业模式,共同打造奢侈品行业的美好明天。这一理念也与集团信条“茁野想象”相呼应。开云的2017年收入为108.16亿欧元 (经重列),并拥有约29,000名员工。
更多信息,请查询集团官方网站 *********************/
联系方式
- Email:jean.sun@kering.com
- 公司地址:地址:span上海嘉地中心