北京招聘

1.Follow up on Incident management process/procedure, actively pick up and handle incident tickets;

2.Log, categories and priorities all incents or requests raised by users;

3.Able to solve medium to high complexity applications related incidents;

4.Regularly track progress of open incidents and keep users updated with actions on their open tickets;

5.Document and maintain knowledge "script"s for new and existing incidents;

6.Liaising with other second/third line operations groups and development to solve complicated incidents;

7.Able to analyze impact of incident and communicate it to affected user areas and minimize it;

8.Analyze, create overview and escalate tickets to the appropriate teams;

9.Propose and implement solutions to solve the root cause (the problem) of an incident;

10.Keep track of application changes and proactively adapt change information into incident solving progress;

11.Can suggest and applies changes in an application if need while work with next level support team: e.g. reference data, operational parameters, bulk modification;

12.Make sure incident processing KPI’s fulfilled with support by incident management team;

13.Regularly check performance of supported applications and areas if it meets SLA;

14.Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application "alert"s;

15.Keep communication with clients in duration of incident process; satisfy clients with high quality solution and efficient progress;

16.Ensure the suite of SLA deliverables are aligned and meet client expectations.

Job Requirements:

1.Education: Bachelor’s degree in Computer Information Systems; Bachelor’s degree in Computer Science Technology preferred;

2.At least 1 year working experience in application support field or customer service related;

3.Good written and oral communication skills in English;

4.Strong technical and analytical problem solving skills;

5.General understanding of Java, SQL, Linux or Windows OS;

6.Good team player and able to work in an "open office" workplace;

7.Good sense of the ITIL framework, specifically the role of Incident and Problem Management is preferred.

Benefits:   

1. After on boarding, providing supplementary commercial insurance besides the state-stipulated insurance and housing fund;   

2. Fast and transparent promotion channel and broad development opportunities;

3. 5-15 days paid annual leave and 5 days paid sick leave. Free annual physical check-up;

4. Attractive employee activities.

    领航集团始创于2002年，根植于六朝古都金陵沃土。在人才强国这一新时代的国家战略指引下，迅速崛起为以总部南京为起点，覆盖江苏、辐射全国、放眼全球的有影响力的人力资源服务机构品牌。近年来，领航集团先后荣获全国人力资源诚信服务示范机构、江苏省名牌、江苏省五星级公共服务平台、江苏省“十百千”工程重点服务企业、江苏省创新百企示范单位、江苏省人力资源服务骨干企业、江苏省人力资源服务标准化示范基地等殊荣，已成为人力资源服务行业知名企业。
      为深度挖掘本土服务模式创新，高效联动全球服务网络，实现双方业务的全面发展。万宝盛华集团正式宣布联合江苏领航人力资源服务集团有限公司，在既有的招聘、外包、培训等服务基础上战略协作，成立合资公司——南京盛华领航企业管理咨询有限公司。两家优秀企业的融合，将翻开领航集团全国乃至全球一站式人力资源服务的新篇章。
       2015年，领航集团正式与国家工信部合资成立了北京国信领航人力资源服务有限公司，并在北京、上海、天津、重庆、深圳、广州、海口、合肥、成都、西安、武汉、杭州、青岛等20多个重点城市设立分支机构，实现了“一地委托、全国服务”态势。
       领航集团发展势头强劲，实现了国际化、平台化、产业整合三大跨越，形成了专业化、信息化、产业化、国际化的人力资源服务体系，2017年，领航集团和澳大利亚“Global Enterprises Group”合作成立LH Global公司，并将分支机构扩展至美国和英国。
       展望未来，豪情满怀。领航人才将以国际化视野，打造全球人力资源服务平台，为“一带一路”等国家重大战略提供人力资源支撑保障，为全球客户提供全面的人力资源管理专业服务，满足全球客户人力资源领域多层次、全方位的服务需求，用创新理念与方法实现品质领先，做客户最有价值的人力资源合作专家并专注于实现组织与个人核心竞争力的持续提升。