北京 [切换城市] 北京招聘北京客服及技术支持招聘北京售前/售后技术支持工程师招聘

售前技术工程师

马肯依玛士(上海)标识科技有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2020-10-04
  • 工作地点:上海-奉贤区
  • 招聘人数:若干人
  • 工作经验:2年经验
  • 学历要求:本科
  • 职位类别:售前/售后技术支持工程师  工程/设备工程师

职位描述


  

Roles & Responsibilities:

  

  • Supply a front and back office high level of expertise presales & technical support to designated area customer and key accounts; from review of user requirements, solutions design offer to speedy and professional completion of project.                                              

  • Take full ownership of project assigned and be able to coordinate and direct respective department staff that will be involved in the project. To promote and implement Markem-Imaje standards for application solution and technical support (products & services) while respecting the customer needs.

  • Regular communication with overseas counterpart on existing application solution, key accounts and designated market segment, help to drive sales team to clone global success case, support in proposal and implementation of the solutions to key accounts.                                            

  • Regular communication with strategic key account sales on designated key accounts. Supporting them on presenting known and new solutions to a specific application requirement.

  • Actively participate in “Continuous Improvement Program” by identifying known technical application issues and needed features of the coding products and escalate to relevant MI department

  • Educate customers to the benefits of investing in Markem-Imaje Product and Services through effective communications, professional training and technical service support and after sales strategy.     

  • To continually analyze customer satisfaction on MI products and existing solutions; be fast to react for customer future coding solution

  • Create or clone of success stories and share with key account sales.                                            

  • Adhere to all Markem-Imaje policies; i.e., ICT policy, Staff handbook, Safety and Workshop 5S and customer policies.   

  • Develop and maintain technical and operational competency on Markem-Imaje products through study, training, hands-on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate competency level as defined by management. 

Key Competencies/Skills:

  

  • Solid interpersonal and customer relationship management skills. Proven ability to share knowledge for diverse audiences of varying size and negotiate with customers when conflict arises.
  • Solid skills to plan and prioritize multiple activities and commitments through effective time management and proper preparations prior to delivering support services.
  • Good at MS Office and skilled in professional report by Word, Excel and PowerPoint


  


Qualifications and Experience:

  

  • Bachelor’s Degree with Mechanical or Electronics background, with 2 years of related experience managing technical sales projects, preferably catering to foods and beverages or fast moving consumer goods.
  •  Fluent in English, both oral and written. Able to communicate technical details with English speaking colleagues.
  • Rich knowledge and experience in managing projects with speedy and professional completion.
  • Willing to travel domestically as per business requirement.




公司介绍

马肯依玛士
产品标识与追溯解决方案领域公认的世界级制造商,拥有既新颖又可靠的喷码、热转印、激光和自动打印贴标系统等一系列产品。
无论是单个产品、包装箱还是托盘马肯依玛士都能为客户提供具创新力及合适的标识技术,同时致力于解决问题及优化包装作业。不论是食品、饮料、制药和化妆品、医药、电子元器件还是电线电缆行业,我们了解您的各类标识挑战,并能为您量身定制制定独一无二的标码解决方案。
若需要了解更多信息,你可以访问我们的网址 ********************

联系方式

  • 公司地址:地址:span北京