北京招聘

Job description
Job description:


Reporting to the Service Planning Manager, this role is seeking enthusiastic individuals willing to work in a rewarding and exciting function as an Program Analyst for IBM products. Successful individuals will play a critical role in the disciplines of Service Planning and program management activities. Working closely with the Program Managers in the business reporting of our key performance indicators and analyst to show trends and root cause management. With frequent interaction with Global US teams and countries, this role will give provide a major insight to the workings of TSS and excellent interaction of other countries environments. Excellent opportunity to work with a dynamic and growing team within the Service Program management area.

Responsible Products:

This role requires a background in report writing, presentation skills, data mining and IT systems and application background.

Major activities:

Monthly performance and forecast reporting for EMEA team;

Interface with EMEA Program managers on our key performance indicatorsReview technical indices and report necessary actions to improve the performance;

Support regions to report issues raised by STG warranty team;

Deliver reports to region TSS deliver executives to implement their actions to improve their operations;

Support the EMEA Warranty manager and executive update about cost during warranty;

Collaborate with EMEA Program Management colleagues on further warranty behaviours and savings;

Collaborate with SPO team to find further cost take out (CTO) opportunitie;

Collaborate with Remote Support Center team to find further CTO opportunities;

Collaborate with brands to put new warranty T’s & C’s in place;

Review and reflect GTS position on SOLW.

Required Skills:

Strong English skills are required both written and oral communications;

Experience in data analysis, problem solving and data mining would be an advantage;

Normal/flexible office conditions, frequently exposed to irregular work hours;

Require a reporting background, strong analyst skills in BRIO or a similar reporting tool;
Excellent skills in excel and the presentation of data;

Strong understanding of enterprised IT systems, with experience in maintaining IT system administration;

2-3 years of working experience in the IT industry with preference for candidates that have experience dealing with development activities, service delivery process and end user and customer support.

Required:

Bachelor's Degree;

At least 2 years experience in data analysis, data mining,reporting background, strong analyst skills in BRIO or a similar reporting tool;

English: Fluent.


Required
Bachelor's Degree
English: Fluent


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.

在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。