Site Support Engineer
昆泰医药发展（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：制药/生物工程
职位信息
- 发布日期：2013-07-11
- 工作地点：上海
- 招聘人数：1
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：Helpdesk 技术支持
职位描述
RESPONSIBLITIES
? first line PC & peripherals troubleshooting and support to end users
? first line infrastructure support and administration (servers / storage / network / firewall / IPT / etc),
? first line global and local application support (Citrix, Sharepoint, in-house developed applications, etc.)
? Server room administration
? IT asset management
? ensure IT systems comply with the regulatory and company policies
? participate in occasional maintenance and emergency tasks on weekends, adhoc support or global meetings in the evenings
? IT Procurement management
? Participate in global/regional projects
? perform other duties as required
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
? Solid knowledge and experience in supporting PCs, client networking, peripherals, infrastructure, Windows XP and 7, Office 2007, Cisco IP phones, Sharepoint, Polycom VC systems, etc.
? understanding of Active Directory, Group Policy, DNS, DHCP, TCP/IP, Windows Server, Cisco LAN/WAN/Wireless equipments, Citrix and database technology
? Fluent spoken and written English & Mandarin is essential.
? Confident in dealing with complicated situations and strive for win-win situations
? Responsible and self-motivated. Can work under high pressure.
? must possess excellent verbal and written communication skills to different level of end users and client service orientated
? demonstrate good teamwork
? must have a "can do attitude", not afraid to get involved in tasks that maybe outside of the normal remit of the role
? Call Center / Service Desk experiences is a big advantage
? MCSE/CCNA/ITIL or other IT certifications preferred.
REQUIRED EDUCATION AND EXPERIENCES
? Bachelor's Degree or above in Computer Science, IT, Biochemistry or related field;
? 1-3 years hands-on working experience in IT end user or helpdesk support and service delivery in a medium or large MNC
? 1 year global or regional end user support experience is an advantage
职位描述：
1. 负责解决处理同事电脑及周边附件的问题。
2. 负责维护并管理打印机，服务器，网络，防火墙等设备。
3. 负责维护机房，确保设备正常运行。
4. 提供远程同事电脑的技术支持。
5. 管理IT资产，并做定期盘点更新。
6. 确保所有IT设备系统遵守公司的规章制度。
7. 能够偶尔在周末或晚上接受参与一些紧急任务。
8. 管理IT采购，并做定期的总结，优化采购流程。
9. 参与支持总部或区域的IT项目。
技能需求：
1. 有过硬的电脑（笔记本台式机）的技术支持经验，能够处理客户端网络，熟悉基础架构，了解电脑周边硬件设备。熟悉Windows XP与Windows 7操作系统，有重装，调试，排错的能力。熟悉微软的办公室软件，Office2007，团队网站，Teamsite。
2. 有活动目录的管理经验，熟悉组策略，了解DNS，DHCP,TCP/IP等服务，熟悉Windows Server 2003，熟悉局域网搭建，无线设备及交换机的搭建，熟悉PABX语音交换机。
3. 平时使用普通话沟通，同时具备流利的英语口语与书写水平。
4. 需要有强烈的客户服务意识。善于口头及书面与不同职位的同事沟通，善于主动发现问题，解决问题。
5. 必须有责任心，能自我激励，快速的自我学习的能力，能够适应压力大的工作环境。
6. 最好有MCSE,CCNA，ITIL等计算机技能证书。
教育及经验：
1. 计算机相关专业大学本科及以上文凭。
2. 有1-3年的在大型跨国企业的IT技术服务支持的经验。
? first line PC & peripherals troubleshooting and support to end users
? first line infrastructure support and administration (servers / storage / network / firewall / IPT / etc),
? first line global and local application support (Citrix, Sharepoint, in-house developed applications, etc.)
? Server room administration
? IT asset management
? ensure IT systems comply with the regulatory and company policies
? participate in occasional maintenance and emergency tasks on weekends, adhoc support or global meetings in the evenings
? IT Procurement management
? Participate in global/regional projects
? perform other duties as required
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
? Solid knowledge and experience in supporting PCs, client networking, peripherals, infrastructure, Windows XP and 7, Office 2007, Cisco IP phones, Sharepoint, Polycom VC systems, etc.
? understanding of Active Directory, Group Policy, DNS, DHCP, TCP/IP, Windows Server, Cisco LAN/WAN/Wireless equipments, Citrix and database technology
? Fluent spoken and written English & Mandarin is essential.
? Confident in dealing with complicated situations and strive for win-win situations
? Responsible and self-motivated. Can work under high pressure.
? must possess excellent verbal and written communication skills to different level of end users and client service orientated
? demonstrate good teamwork
? must have a "can do attitude", not afraid to get involved in tasks that maybe outside of the normal remit of the role
? Call Center / Service Desk experiences is a big advantage
? MCSE/CCNA/ITIL or other IT certifications preferred.
REQUIRED EDUCATION AND EXPERIENCES
? Bachelor's Degree or above in Computer Science, IT, Biochemistry or related field;
? 1-3 years hands-on working experience in IT end user or helpdesk support and service delivery in a medium or large MNC
? 1 year global or regional end user support experience is an advantage
职位描述：
1. 负责解决处理同事电脑及周边附件的问题。
2. 负责维护并管理打印机，服务器，网络，防火墙等设备。
3. 负责维护机房，确保设备正常运行。
4. 提供远程同事电脑的技术支持。
5. 管理IT资产，并做定期盘点更新。
6. 确保所有IT设备系统遵守公司的规章制度。
7. 能够偶尔在周末或晚上接受参与一些紧急任务。
8. 管理IT采购，并做定期的总结，优化采购流程。
9. 参与支持总部或区域的IT项目。
技能需求：
1. 有过硬的电脑（笔记本台式机）的技术支持经验，能够处理客户端网络，熟悉基础架构，了解电脑周边硬件设备。熟悉Windows XP与Windows 7操作系统，有重装，调试，排错的能力。熟悉微软的办公室软件，Office2007，团队网站，Teamsite。
2. 有活动目录的管理经验，熟悉组策略，了解DNS，DHCP,TCP/IP等服务，熟悉Windows Server 2003，熟悉局域网搭建，无线设备及交换机的搭建，熟悉PABX语音交换机。
3. 平时使用普通话沟通，同时具备流利的英语口语与书写水平。
4. 需要有强烈的客户服务意识。善于口头及书面与不同职位的同事沟通，善于主动发现问题，解决问题。
5. 必须有责任心，能自我激励，快速的自我学习的能力，能够适应压力大的工作环境。
6. 最好有MCSE,CCNA，ITIL等计算机技能证书。
教育及经验：
1. 计算机相关专业大学本科及以上文凭。
2. 有1-3年的在大型跨国企业的IT技术服务支持的经验。
公司介绍
ABOUT THE COMPANY
Quintiles Transnational Corp. strives unceasingly to exercise strong LEADERSHIP in our industry and to be the unquestioned FIRST CHOICE Contract Pharmaceutical Organization in an increasingly competitive marketplace.
We will DELIGHT our CUSTOMERS world-wide with the fullest range and highest quality of information and services, and with a spirit and a DEDICATION that bring professional esteem and admiration.
We demand the utmost level of EXCELLENCE, CREATIVITY, and SKILL from all our staff and management so that we add value to our customers by driving to PERFORMANCE goals in ways that are quantifiable.
We thrive on continuous IMPROVEMENT and QUALITY enhancements through attention to detail,consistent feedback, state-of-the-art systems, TRAINING and TEAMWORK.
We seek unendingly to bring our customers'PRODUCTS and SERVICES to MARKET ever sooner and to play a creative role in their achievement of earlier and greater commercial SUCCESS.
Throughout our commercial pursuits, we will respect and hold in esteemed honor our EMPLOYEES, to whom we owe our very existence.
We will maintain and enhance our reputation and integrity by demanding the highest possible ETHICAL STANDARDS and demonstrate by example an unyielding dedication to employees, customers, vendors, and shareholders. A SHARED VISION of success among these stakeholders will enhance the quality of life for all people of the world as we vigorously pursue our mission in an era of unprecedented OPPORTUNITY
Quintiles Transnational Corp. strives unceasingly to exercise strong LEADERSHIP in our industry and to be the unquestioned FIRST CHOICE Contract Pharmaceutical Organization in an increasingly competitive marketplace.
We will DELIGHT our CUSTOMERS world-wide with the fullest range and highest quality of information and services, and with a spirit and a DEDICATION that bring professional esteem and admiration.
We demand the utmost level of EXCELLENCE, CREATIVITY, and SKILL from all our staff and management so that we add value to our customers by driving to PERFORMANCE goals in ways that are quantifiable.
We thrive on continuous IMPROVEMENT and QUALITY enhancements through attention to detail,consistent feedback, state-of-the-art systems, TRAINING and TEAMWORK.
We seek unendingly to bring our customers'PRODUCTS and SERVICES to MARKET ever sooner and to play a creative role in their achievement of earlier and greater commercial SUCCESS.
Throughout our commercial pursuits, we will respect and hold in esteemed honor our EMPLOYEES, to whom we owe our very existence.
We will maintain and enhance our reputation and integrity by demanding the highest possible ETHICAL STANDARDS and demonstrate by example an unyielding dedication to employees, customers, vendors, and shareholders. A SHARED VISION of success among these stakeholders will enhance the quality of life for all people of the world as we vigorously pursue our mission in an era of unprecedented OPPORTUNITY