Production Support
大华银行(中国)有限公司
- 公司性质:外资(非欧美)
- 公司行业:银行
职位信息
- 发布日期:2019-05-10
- 工作地点:上海-浦东新区
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 职位月薪:30-40万/年
- 职位类别:项目经理 项目执行/协调人员
职位描述
Key Responsibilities:
- First line support for Wholesale/Global Market applications
- Lead and guide a small team/on-site vendors
- Responsible for tracking and meeting target KPIs for BAU support team
- Manage relationship with key stake-holders
- Lead the service improvement projects with measurable goals set
- Lead the knowledge management for wholesale/Global Market area
- BAU work on event and incident management life cycle
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Manage maintenance contract for the supported systems
- Manage yearly Disaster Recovery Exercise for the supported systems
- Ability to correlate events across multiple systems to proactively surface and resolve deep underlying issues
- Lead cross functional teams to troubleshoot and resolve complex issues
- Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
- Lead by example in high pressure situations
Key Requirements:
Must have :-
- Previous experience of Wholesale/Global Market related system area.
- Previous experience of support in production support group in a high availability / mission critical environment.
- Good understanding of ITIL methodology
- Strong experience of event management, incident management and knowledge management
- Strong troubleshooting and problem solving skills
- Strong business knowledge and ability to pick up application knowledge quickly
- Willingness to work across platforms – UNIX / open, AS/400 & mainframe
- Strong communication skills
- Strong team player. Flexible and able to coordinate team effectively both in and outside of office hours.
Essential Technical Skill: -
- Good understanding of any one database (Oracle / Sql Server / DB2 etc.)
- Good understanding of any one of the platform (UNIX / Windows, AS/400 & mainframe)
- Strong knowledge of any of automation scripting or tools such as VBA, shell script
- Good understanding of web application architectures and protocols
Personal Skill :-
- Ability to foster a proactive team environment focused on technical remediation of Production Environments
- Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
- Excellent communication and interpersonal skills with the ability to communicate well at all levels
- Strong problem solving skills while being process orientated
- Self-motivating, process and service focused individual
- Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
公司介绍
大華銀行集團於1992年1月在台灣成立辦事處,繼3年後1995年8月28日正式升級為分行。有鑒於台灣金融業的不斷國際化及自由化,我們在2001年4月2日也開始辦理國際境外金融(OBU)的業務。
大華銀行台北分行擁有一般正規銀行的執照,可提供客戶全方位的金融服務,我們不僅提供傳統的匯款與貿易服務,同時亦承做企業授信、商業融資、即期暨遠期外匯等財務金融交易。
大華銀行集團擁有卓越之國際聲譽,所以我們所針對的客戶是一般有跨國界金融服務需求的企業。
本行經多年來的努力,已成功建立了一群本地與國際的客戶。我們深信本行在與其他分支機構的合作下(尤其是大中華地區),當能實現本集團之***使命:『發展成為亞洲太平洋區域的主要銀行,承諾為客戶提供優質產品與最完善的服務』。
大華銀行台北分行擁有一般正規銀行的執照,可提供客戶全方位的金融服務,我們不僅提供傳統的匯款與貿易服務,同時亦承做企業授信、商業融資、即期暨遠期外匯等財務金融交易。
大華銀行集團擁有卓越之國際聲譽,所以我們所針對的客戶是一般有跨國界金融服務需求的企業。
本行經多年來的努力,已成功建立了一群本地與國際的客戶。我們深信本行在與其他分支機構的合作下(尤其是大中華地區),當能實現本集團之***使命:『發展成為亞洲太平洋區域的主要銀行,承諾為客戶提供優質產品與最完善的服務』。
联系方式
- Email:shanghai.recruitment@uobgroup.com