北京 [切换城市] 北京招聘北京IT-管理招聘北京项目经理招聘

Production Support

大华银行(中国)有限公司

  • 公司性质:外资(非欧美)
  • 公司行业:银行

职位信息

  • 发布日期:2019-05-10
  • 工作地点:上海-浦东新区
  • 招聘人数:1人
  • 工作经验:5-7年经验
  • 学历要求:本科
  • 职位月薪:30-40万/年
  • 职位类别:项目经理  项目执行/协调人员

职位描述

Key Responsibilities:

  • First line support for Wholesale/Global Market applications
  • Lead and guide a small team/on-site vendors
  • Responsible for tracking and meeting target KPIs for BAU support team
  • Manage relationship with key stake-holders
  • Lead the service improvement projects with measurable goals set
  • Lead the knowledge management for wholesale/Global Market area
  • BAU work on event and incident management life cycle
  • Provide support to System Engineers on server level patches / upgrade as and when applicable
  • Manage maintenance contract for the supported systems
  • Manage yearly Disaster Recovery Exercise for the supported systems
  • Ability to correlate events across multiple systems to proactively surface and resolve deep underlying issues
  • Lead cross functional teams to troubleshoot and resolve complex issues
  • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
  • Lead by example in high pressure situations

 

Key Requirements:

Must have :-

  • Previous experience of Wholesale/Global Market related system area.
  • Previous experience of support in production support group in a high availability / mission critical environment.
  • Good understanding of ITIL methodology
  • Strong experience of event management, incident management and knowledge management
  • Strong troubleshooting and problem solving skills
  • Strong business knowledge and ability to pick up application knowledge quickly
  • Willingness to work across platforms – UNIX / open, AS/400 & mainframe
  • Strong communication skills
  • Strong team player. Flexible and able to coordinate team effectively both in and outside of office hours.

 

Essential Technical Skill: -

  • Good understanding of any one database (Oracle / Sql Server / DB2 etc.)
  • Good understanding of any one of the platform (UNIX / Windows, AS/400 & mainframe)
  • Strong knowledge of any of automation scripting or tools such as VBA, shell script
  • Good understanding of web application architectures and protocols

 

Personal Skill :-

  • Ability to foster a proactive team environment focused on technical remediation of Production Environments
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
  • Excellent communication and interpersonal skills with the ability to communicate well at all levels
  • Strong problem solving skills while being process orientated
  • Self-motivating, process and service focused individual
  • Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues

公司介绍

大華銀行集團於1992年1月在台灣成立辦事處,繼3年後1995年8月28日正式升級為分行。有鑒於台灣金融業的不斷國際化及自由化,我們在2001年4月2日也開始辦理國際境外金融(OBU)的業務。

大華銀行台北分行擁有一般正規銀行的執照,可提供客戶全方位的金融服務,我們不僅提供傳統的匯款與貿易服務,同時亦承做企業授信、商業融資、即期暨遠期外匯等財務金融交易。

大華銀行集團擁有卓越之國際聲譽,所以我們所針對的客戶是一般有跨國界金融服務需求的企業。

本行經多年來的努力,已成功建立了一群本地與國際的客戶。我們深信本行在與其他分支機構的合作下(尤其是大中華地區),當能實現本集團之***使命:『發展成為亞洲太平洋區域的主要銀行,承諾為客戶提供優質產品與最完善的服務』。

联系方式

  • Email:shanghai.recruitment@uobgroup.com