Boutique Manager
上海任仕达人才服务有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-01-15
- 工作地点：上海
- 招聘人数：3
- 语言要求：普通话
英语 - 职位类别：店长/卖场经理/楼面管理
职位描述
TITLE: Boutique Manager
- Leading Luxury brands in the world
- Shanghai Location
- Relevant experience with boutique store management
COMPANY BACKGROUND:
- Swiss-based luxury watch, jewellery, and Accessories Company established in the 19th century as a benchmark in the field of precision luxury watches and jewellery. Now became the most luxury watch brand over the world
JOB DESCRIPTIONS:
- Manage Boutique Staff
Manages staff by determining workload/priorities, delegating assignments, monitoring and evaluating performance, and initiating corrective or disciplinary actions.
Inspires and motivates staff to build a cohesive and productive team
Assesses and articulates recruitment needs/requirement to company HR according to boutique needs
Assesses and defines in-boutique training program to support/monitor the proper integration of new staff, and continuous improvement of existing staff of capabilities and attitude
- Manage Boutique Sales
Leads and motivates staff to accomplish monthly and yearly sales target defined by management at monthly meeting and yearly conference
Creates and enforces action plans focusing on improving sales associates' product knowledge, selling skills and service attitude
Constructs sales target (sales amount and/or per product category) for each sales associate and follow up their individual development plan
Enforces policy established by the Retail Department: e.g. discount policy, gifts, general expense...
Collects information and outcomes of Boutique activities and external factors that could have an impact on the business to present to management: e.g. local political and economic news, marketing campaigns, competitor activities and performance...
- Build and manage customer relationships
Delivers excellent customer service and promote good practice specified in Keep It Service Make It Excellence (KISMIE) project.
Builds and maintains good relationship with VIPs.
Develops new clients through third-party partnerships and local organizations.
Manages customer database (CDB) through feedback analysis & follow up service.
- Manage the Boutique operation
Supervises boutique supervisors to plan, organize, and direct overall workplace functions; coordinates time, vacation schedules and staff coverage; establishes workplace procedures; authorizes billings/expenditures; maintains records; arranges for equipment maintenance, etc.
Acts as a facilitator in problem solving situations; provides information to those seeking assistance and suggests alternatives/solutions and assists others in solving problems.
QUALIFICATIONS:
- University graduate with CET (College English Test) Band 6
- 5 years' luxury retail experience with at least 3 years in supervisory level
- Sound knowledge in Watch & Jewelry industry is a definite asset
- Strong business sense of retail service, passion in retail operations
- Excellent leadership, presentation and communication skills
- Sales-driven and able to work under pressure
- Knowledge of computer applications
- Good Command in both written and spoken English and Chinese
- Candidates with less experience will be considered as Boutique Supervisor
BENEFITS:
- Excellent Salary in the market
- Annual oversea travel with high performance
- Great promotion and career development plan for each employee
How to apply:
- To apply, please email your CV to Alex.Ye@randstad.cn or call 021 6037 3003 for a confidential discussion
- Leading Luxury brands in the world
- Shanghai Location
- Relevant experience with boutique store management
COMPANY BACKGROUND:
- Swiss-based luxury watch, jewellery, and Accessories Company established in the 19th century as a benchmark in the field of precision luxury watches and jewellery. Now became the most luxury watch brand over the world
JOB DESCRIPTIONS:
- Manage Boutique Staff
Manages staff by determining workload/priorities, delegating assignments, monitoring and evaluating performance, and initiating corrective or disciplinary actions.
Inspires and motivates staff to build a cohesive and productive team
Assesses and articulates recruitment needs/requirement to company HR according to boutique needs
Assesses and defines in-boutique training program to support/monitor the proper integration of new staff, and continuous improvement of existing staff of capabilities and attitude
- Manage Boutique Sales
Leads and motivates staff to accomplish monthly and yearly sales target defined by management at monthly meeting and yearly conference
Creates and enforces action plans focusing on improving sales associates' product knowledge, selling skills and service attitude
Constructs sales target (sales amount and/or per product category) for each sales associate and follow up their individual development plan
Enforces policy established by the Retail Department: e.g. discount policy, gifts, general expense...
Collects information and outcomes of Boutique activities and external factors that could have an impact on the business to present to management: e.g. local political and economic news, marketing campaigns, competitor activities and performance...
- Build and manage customer relationships
Delivers excellent customer service and promote good practice specified in Keep It Service Make It Excellence (KISMIE) project.
Builds and maintains good relationship with VIPs.
Develops new clients through third-party partnerships and local organizations.
Manages customer database (CDB) through feedback analysis & follow up service.
- Manage the Boutique operation
Supervises boutique supervisors to plan, organize, and direct overall workplace functions; coordinates time, vacation schedules and staff coverage; establishes workplace procedures; authorizes billings/expenditures; maintains records; arranges for equipment maintenance, etc.
Acts as a facilitator in problem solving situations; provides information to those seeking assistance and suggests alternatives/solutions and assists others in solving problems.
QUALIFICATIONS:
- University graduate with CET (College English Test) Band 6
- 5 years' luxury retail experience with at least 3 years in supervisory level
- Sound knowledge in Watch & Jewelry industry is a definite asset
- Strong business sense of retail service, passion in retail operations
- Excellent leadership, presentation and communication skills
- Sales-driven and able to work under pressure
- Knowledge of computer applications
- Good Command in both written and spoken English and Chinese
- Candidates with less experience will be considered as Boutique Supervisor
BENEFITS:
- Excellent Salary in the market
- Annual oversea travel with high performance
- Great promotion and career development plan for each employee
How to apply:
- To apply, please email your CV to Alex.Ye@randstad.cn or call 021 6037 3003 for a confidential discussion
公司介绍
Randstad is the world’s second largest HR services organisation and widely recognised as a global Fortune500 company. Commencing operations in Amsterdam in the 1960s, our international branch network of 4700 offices now extends across 40+ countries worldwide and we employee a team of more than 27,000 professional consultants.
Randstad China first opened offices in 2005 and we have an established branch network across China, servicing more than 100 primary and secondary cities. With a focus on rapid expansion over the next three years, we now look to accelerate our business by investing in the growth and development of our team in Shanghai.
Randstad China first opened offices in 2005 and we have an established branch network across China, servicing more than 100 primary and secondary cities. With a focus on rapid expansion over the next three years, we now look to accelerate our business by investing in the growth and development of our team in Shanghai.