客服专员
大众点评网
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务 计算机软件
职位信息
- 发布日期：2012-11-13
- 工作地点：上海
- 招聘人数：2
- 工作经验：一年以上
- 学历要求：大专
- 职位类别：客服专员/助理(非技术)
职位描述
工作职责：
1、接听客服热线电话、为会员提供全面的网站问题咨询和各种操作指导；
2、善于把握会员的心理，处理各种突发事件及相关投诉授理，对异常问题的及时反馈；
3、主动积极的学习和总结更高效的客服流程和解决方案。
4、一切从会员出发，体察用户感受，提升用户体验。
工作要求：
1、具有1年以上客服工作经验；
2、严谨细致、责任心强；可熟练操作各种办公软件，可以适应翻班；
3、具备良好的学习能力，善于发现问题，分析问题；
4、普通话标准；
5、善于沟通及团队协作；
6、具备强烈的客户服务意识，有亲和力
工作时间：
做五休二，两天休息日不连续，具体视排班情况
8:00~17:00,9:00~18:00；12:00~21:00
公司介绍
大众点评网于2003年4月成立于上海。大众点评是中国领先的本地生活信息及交易平台，也是全球最早建立的独立第三方消费点评网站。大众点评不仅为用户提供商户信息、消费点评及消费优惠等信息服务，同时亦提供团购、餐厅预订、外卖及电子会员卡等O2O（Online To Offline）交易服务。大众点评是国内最早开发本地生活移动应用的企业，目前已经成长为一家移动互联网公司，大众点评移动客户端已成为本地生活必备工具。
相关数据
截止到2014年第二季度，大众点评月活跃用户数超过1.3亿，点评数量超过3600万条，收录商户数量超过1000万家，覆盖全国2300多个城市及美国、日本、法国、澳大利亚、韩国、新加坡、泰国、越南、马来西亚、印度尼西亚、柬埔寨、 马尔代夫、 毛里求斯等国家和地区。
截止到2014年第二季度，大众点评月综合浏览量（网站及移动设备）超过60亿，其中移动客户端的浏览量超过80％，移动客户端累计独立用户数超过1.5亿。
目前，除上海总部之外，大众点评已经在北京、广州、天津、杭州、南京、深圳、苏州、无锡、宁波、成都、重庆、武汉、西安、郑州、济南、青岛、沈阳、大连、长沙、哈尔滨、厦门、福州、合肥、常州、佛山、太原、石家庄、长春、贵阳、淄博、烟台、潍坊、南通、扬州、镇江、绍兴、金华、温州、南昌、东莞、威海、济宁、临沂、徐州、泰州、义乌、台州、惠州和昆明等120多座城市设立分支机构。
About Dianping
Dianping was founded in Shanghai in April 2003 as the very first website worldwide providing independent consumer ratings on local services. Today Dianping is China's leading local life information and trading platform. In addition to merchant information and consumer ratings, Dianping also offers group-buying, online restaurant reservation, take-out service, e-coupon promotions, and other online to offline services. With over 150 million accumulated users, Dianping APP has become an indispensable smartphone APP for Chinese consumers, and the most powerful online partner for local businesses.
Key Statistics
As of Q2 of 2014, Dianping had more than 130 million monthly active users, over 36 million reviews, and more than 10 million local businesses covering approximately 2,300 cities across China, and over 10 countries such as The United States, Japan, Australia, Thailand, etc.
As of Q2 of 2014, Dianping (including Dianping.com and Dianping mobile apps) had more than 6 billion page views monthly, out of which, over 80% comes from mobile users. Dianping's mobile apps have more than 150 million accumulate unique users.
Dianping is headquartered in Shanghai, China, with established branch operations in over 120 cities of China.
相关数据
截止到2014年第二季度，大众点评月活跃用户数超过1.3亿，点评数量超过3600万条，收录商户数量超过1000万家，覆盖全国2300多个城市及美国、日本、法国、澳大利亚、韩国、新加坡、泰国、越南、马来西亚、印度尼西亚、柬埔寨、 马尔代夫、 毛里求斯等国家和地区。
截止到2014年第二季度，大众点评月综合浏览量（网站及移动设备）超过60亿，其中移动客户端的浏览量超过80％，移动客户端累计独立用户数超过1.5亿。
目前，除上海总部之外，大众点评已经在北京、广州、天津、杭州、南京、深圳、苏州、无锡、宁波、成都、重庆、武汉、西安、郑州、济南、青岛、沈阳、大连、长沙、哈尔滨、厦门、福州、合肥、常州、佛山、太原、石家庄、长春、贵阳、淄博、烟台、潍坊、南通、扬州、镇江、绍兴、金华、温州、南昌、东莞、威海、济宁、临沂、徐州、泰州、义乌、台州、惠州和昆明等120多座城市设立分支机构。
About Dianping
Dianping was founded in Shanghai in April 2003 as the very first website worldwide providing independent consumer ratings on local services. Today Dianping is China's leading local life information and trading platform. In addition to merchant information and consumer ratings, Dianping also offers group-buying, online restaurant reservation, take-out service, e-coupon promotions, and other online to offline services. With over 150 million accumulated users, Dianping APP has become an indispensable smartphone APP for Chinese consumers, and the most powerful online partner for local businesses.
Key Statistics
As of Q2 of 2014, Dianping had more than 130 million monthly active users, over 36 million reviews, and more than 10 million local businesses covering approximately 2,300 cities across China, and over 10 countries such as The United States, Japan, Australia, Thailand, etc.
As of Q2 of 2014, Dianping (including Dianping.com and Dianping mobile apps) had more than 6 billion page views monthly, out of which, over 80% comes from mobile users. Dianping's mobile apps have more than 150 million accumulate unique users.
Dianping is headquartered in Shanghai, China, with established branch operations in over 120 cities of China.
联系方式
- 公司地址：上班地址：中山市东区银通街银通商务203室