北京招聘

Job description
The AP Response Team Consultant is responsible for driving customer success by providing senior technical support for major and strategic customers through the delivery of complex technical solutions, troubleshooting and temporary account management.

The AP Response Team Consultant is in particular responsible for assisting in the resolution of customer issues and securing references by working directly with the assigned sales, professional service, customer support and corporate personnel to develop and execute an account plan that meets both the requirements outlined by the customer and the objectives of Cognos.
this includes solving issues and creating references in a timely manner and increasing the size of existing implementations through active account management. Finally, the AP Response Team Consultant is to provide support to other technical personnel in the area to enhance their customer successes. The Response Team for AP is expected to operate across the AP Region and is therefore expected to undertake travel at quite short notice to react to the situation requirements.

DUTIES AND RESPONSIBILITIES
Post-sales/Support
Provide strategic and senior level product support and troubleshooting.
Develop, and assist in the development of, account plans.
Provide senior level follow-up for technical issues during and after an engagement.
Develop comprehensive technical account plans in conjunction with sales and corporate representatives that include: technical qualification of customer situations, proposed success criteria, trial/test plans and issue solution planning.
Develop customers into Cognos success references.
Assist other technical personnel in account management, references and account securing activities.
Provide knowledge leadership and transfer to Cognos personnel directly and through providing content for proven practices
Develop and provide specialist training to internal staff.
Provide knowledge transfer to customers in engagements.

Management Reporting and Administration
Manage the projects providing regular communication to the customers.
Provide updates and manage the situations through the Red Account Application.
Provide Response Team Manager with required periodic activity reporting.
Provide any other reporting defined by sales or technical management.
Travel
As this is an AP role travel around Asia Pacific is required
General skills (mandatory)
Related college/university degree or equivalent experience
Excellent communication and interpersonal skills
Excellent negotiation skills
Good presentation skills
Excellent technical skills
Ability to act independently
Fluent in English

Database Management (some)
Modelling and Design
Diagnostics/Troubleshooting/Tuning
Stored procedures and DB related coding
ODBC/Connectivity
Metadata Management
Data Mart Planning and Development
Data mart and Enterprise data warehouse integration methods
SQL / MDX

Application programming (preferably some)
Java
C++ , C# , VB
XML
SOAP
JavaScript
HTML

Systems Management (mandatory)
Windows operating systems
Unix / Linux

Preferably also:
Networking (TCP/IP)

Web Technology/Applications (mandatory)
Architecture
Application Servers
Web Server Management
Web Development
Security Administration

Cognos Solutions (preferable)
Cognos 8 / 10
Cognos Enterprise Planning
Cognos TM1 / EV
Cognos Controller
Cognos PowerPlay Enterprise Server
Cognos PowerPlay Transformation Server
Cognos Metrics
Cognos Real Time Monitoring

Other Cognos software would be of benefit:
Cognos DataManager / DecisionStream
Cognos Series 7

Required
Bachelor's Degree
At least 6 years experience in Congnos Knowledge
English: Fluent

Preferred
Master's Degree

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.

在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。