北京招聘

Customer Service Representative

The Role: Works closely with sales and customers on entire order process, cooperates with colleagues related to handle emergency, problems and complaints from customers to satisfy customers. In this role you will: 1.Enter all orders efficiently and accurately. Checking customer's consignment usage report and generate invoice for customers on weekly or monthly basis 2.Ensure proper documentation and order processes in compliance with corporate policies on revenue recognition, pricing and standard procedures; 3.Assist all customers enquires, questions, concerns and orders with efficient manner   4.Maintain an increase internally customers service awareness. Informs all departments of customer forecasts, problems or concerns and expectations. Revert to customers on concerned order status 5.To be focus on customer complaint handling. Generate RA for credit memo continually and monitor and inform customers of problem. Be proactive on potential problems 6.Works with customers and logistics on shipment schedule, packing documents and other requirements; 7.Cooperate with F/A regarding customer’s credit and payment issue; 8. Perform various other duties as assigned. with good cooperation in team work   Traits we believe make a strong candidate: Academic Qualification: Diploma Experiences: Over 2 years working experiences in customer service or sales related position Knowledge: 1.         The knowledge of Letter of Credit, T/T processing 2.         Accounts Management 3.         SAP or Similar System Operation experience is preferred 4.         Knowledge of Logistics operation. Forwarding experience is preferred Skills: 1.         Numeric and Computer Literacy 2.         Good Learning Skill 3.         English Skills both on writing and speaking 4.         Communication Skills, 5.         People Skills 6.         Analytical, Planning and Problem-Solving Skills Your success will be measured by: 1.         Honesty and Integrity 2.         Team Work 3.         Dependability/Responsibility 4.         Professionalism 5.         Proactive

关于Entegris

Entegris是为微电子行业和其他高科技行业提供特殊化学品和先进材料解决方案的领导企业。Entegris通过了ISO 9001认证，在美国、中国内地、法国、德国、以色列、日本、马来西亚、新加坡、韩国和中国台湾设有制造、客户服务和/或研究机构。