北京招聘

Job Function The Customer Service Representative is a key team member required to provide world-class customer service. Responsibilities include management of the entire order fulfillment cycle from forecast to post delivery service.

The Customer Service Representative interfaces with customers, sales management, finance, product development, program management, planning and procurement, export compliance, operations, and legal personnel to meet customer requirements.

Responsibilities - Agreements management facilitates sales management and coordinates with legal to manage related agreements.

- Order management - Manages all customer orders with planning, procurement, sales, and export compliance departments. Enters customer orders in ERP, provides commitments to Customers... Ensures purchase orders are consistent with Qualcomm terms and conditions, current quotations, and related agreements. Maintains sales order files by customer.

- Re-schedules & Allocation - Manages customer priorities with product availability to ensure critical demands are met. Coordinates with management and relevant personnel to affect product schedule changes for existing orders when applicable. Reschedule deliveries in ERP as necessary, and provides new commitments to customers and sales management.

- Forecast - Obtains input from Customers on projected forecasts and ensure that they are properly loaded into system.

- Payment Facilitate letters of credit, wire transfer, and coordinates with finance to ensure that payment documents are consistent with Qualcomm policy. Ensures required export documentation is obtained from customers.

- Shipment Manages smooth shipments with Operations, and facilitates customers on customs clearance and any other shipping issues.

- PCNs & RMAs - Coordinates with quality engineers on new product release and process change notice. Resolves any shipment discrepancies or customer complaints with regard to shipments that are incomplete, damaged, late, or lack of appropriate documentation. Identifies and reports to management corrective actions necessary to improve systems and processes.

- Sales support - develops, maintains and distributes reports as applicable for customers and sales personnel.

- Accomplishes special projects as directed by management.

Skills/Experience - A minimum of 5 years experience in customer service or related roles.

- It is a plus to have a working experience in various areas of the supply chain.

- Excellent communication, interpersonal and organizational skills.

- Proficient in oral and written communications in both English and Chinese

- Strong analysis, problem solving, judgment and decision making skills.

- Strong sense of urgency to satisfy customer needs and ability to interpret and balance customer needs with corporate objectives.

- Uses diplomacy, is responsive, has the ability to diffuse situations, and conveys world-class customer service attitude.

- Follows through consistently, pays close attention to details and able to multi-task.

- Able to work under high pressure and ready to change.

- Tam work spirit

Additional Skills:

Previous experience with a multi-national company in handset or semi-conductor industry a strong plus

Education Requirements Bachelors degree or above

Keywords

Qualcomm

Qualcomm Incorporated is a leader in developing, delivering, and enabling innovative digital wireless communications products and services based on the Company's digital technologies. As the pioneer of Code Division Multiple Access (CDMA), the technology of choice for next-generation wireless communications, Qualcomm continues to lead the industry in the development of voice, data, and wireless Internet products and solutions. Qualcomm is also transforming industries through its various satellite businesses and technology partnerships.

Today, Qualcomm is an industry-leading technology company dedicated to growing the wireless industry through technology licensing, CDMA chipsets and system software, satellite-based systems, and new innovations in wireless data products and applications. Qualcomm's CDMA technology has been licensed to over 80 leading communications manufacturers worldwide. And due to its unsurpassed voice quality, system capacity, privacy and flexibility, CDMA is the recognized global standard for next-generation, digital wireless communications products and services.

Current Openings in China

We have an extraordinary team at Qualcomm. We are currently searching for exceptional people. Our experience says that if we find and hire outstanding individuals, then they will become valuable contributors at Qualcomm. If you consider yourself an exceptional contributor, then we want to see your resume and cover letter.

For more information, please visit our website.

A company can only be as forward-thinking as its people; which explains why Qualcomm has become the leading developer of next-generation wireless technology. Across the globe, individuals arrive at Qualcomm with ideas and with the help of a supportive, collaborative environment, they see their ideas come to life. The proof is in our patents: over 7,000 to date.

Encouraging this kind of creative, team-oriented atmosphere does have its rewards; among them, being named to FORTUNE magazine's list of "100 Best Companies to Work For in America" for ten years in a row.

To continue to be the best at inventing the world of tomorrow, we need you and your ideas. Watch your aspirations materialize in a company where opportunities abound. Be a part of the worlds wireless innovations and join Qualcomm.

Qualcomm is an equal opportunity employer and supports workforce diversity.

Web Site: http://www.qualcomm.com/

高通中国（新浪）博客：http://blog.sina.com.cn/u/1738056157