北京招聘

IT Service Delivery Manager, Shanghai (CHI-387)

ABOUT THE DEPARTMENT/TEAM

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create international opportunities for the people of the UK and other countries and build trust between them worldwide. In China the British Council operates across five offices: Beijing, Shanghai, Guangzhou, Chongqing and Wuhan. We employ over 750 staff across the country.

The Exams Systems team is a key part of the China Exams team. It provides IT solutions, digitalization service, and technical support to exams operations in China.

WHAT YOU WILL BE DOING AND WHY

The overall purpose of this role is to manage the service delivery projects for Computer Based tests & national digital projects in each region of China, to ensure the quality of project delivery and to train and manage the IT support resource in each region of China. The successful candidate will manage corporate IT network, telecommunications and associated systems (Servers, Network, Hardware). The candidate also need to provide technical support to IT users on standard software and hardware and technical support to all staff in the operation of business-critical IT systems.

WHAT IS INTERESTING ABOUT IT

You can take pride to ensure to build up and manage the IT support resource for the venues within each region. You also need to develop training and certification materials for various platforms. It is an opportunity to deliver the training to regional IT support resource and ensure the quality of service delivery.

WHAT WE ARE LOOKING FOR

To be considered, your language level should be English C1 (Aptis, IELTS 6 or equivalent) and Chinese C1 (or HSK 5). Graduate with relevant technical certification is a must, while Certification of ISO27001 /ITIL /PRINCE2(PMP) is preferred. It is essential to have experience in managing IT systems and Server administration and experience in IT risk management and disaster recovery. It is also important to have experience in monitoring and evaluating service level of IT Vendors.

EMPLOYMENT BENEFITS

- Pay band 6

- 22 days of paid Annual Leave

- Accident Insurance, Life Insurance, Supplementary Medical Insurance and Overseas Business Travel Insurance

- Supplementary pension saving scheme available after 2 years' consecutive service

- Social Security Insurance and Housing Fund

In return, the British Council offers an international working environment and growth prospects for the future as part of a rapidly expanding organisation.

Start Date: As soon as possible

Closing Date: 24 Mar 2019 (23:59 UK time)

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This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.

ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

KINDLY TAKE NOTE

While various measures have been put in place by the government to help curb pollution in China, there are still potential health issues associated with the poorer air quality. The British Council does its utmost to provide a working environment that minimises employees’ exposure to pollutants, however, anyone wishing to work in the cities of Shanghai, Beijing, Guangzhou or Chongqing should be aware of the situation.

British Council China

The British Council has had a presence in China since 1943, and since 1979 we have been operating as the Culture and Education Section of the British Embassy and Consulate-Generals in Beijing, Shanghai, Guangzhou and Chongqing. We also opened our first English centre in Mainland China in September 2017, based in Nanjing.

Our work in China is of great importance to the global British Council operation, both politically and commercially. With more than 750 staff across our offices in China, we operate a wide range of programmes in English, exams, arts, and education in partnership with local authorities and partners.

We achieve significant impact and reach through our programmes which have engaged millions of young people and thousands of professionals and policy makers across China, including:

Over 1,000,000 people who have taken an exam with us within the past year, be it an English language exam, such as the IELTS exam, or a professional exam, such as the ACCA qualification.

10,000 English teachers and one million students who have benefitted from our English language teacher training programmes in the past two years.

Nearly 155,000 Chinese students who are currently studying in the UK, many of whom have engaged with our work encouraging and supporting student mobility.

One billion people reached and influenced annually through our 2015 Year of Cultural Exchange and Shakespeare Lives campaigns.