北京招聘

Role Purpose:

§ Executes global/regional sector strategy on country level (as aligned with global sector structure)

§ Manages relationship with CSI/MNC as customer point of contact on country level

§ Wins, retains and develops Strategic Customers

§ Plans and manages accounts

§ Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.

§ Gathers customer and market information to update Product and Trade Lane on current conditions

Main tasks & key responsibilities:

§ Manages relationship of a defined number of (CSI)/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)

§ Seeks and prospects for Strategic Customer targets to win new customers

§ Ensures that Key Account activities are aligned with global/regional sector strategy

§ Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking

§ Works on regional customer initiatives and for implementing global business plan contents

§ Plans and manages accounts

§ Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)

§ Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.

§ Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues

§ Consults CRMs and Sector Heads on potential solutions and best practice

Qualifications:

§ Good understanding of sector issues in the global forwarding industry and knowledge on DGF products (AFR/OFR) and business models; experience with customers

§ Customer management experience

§ Ability to identify customer needs by gathering information and building long-term relationships

§ Well-developed communication and presentation skills

DHL（敦豪）是全球物流行业领先品牌。凭借遍及全球220多个国家和地区的业务网络，逾380,000名员工，以安全、可靠的服务，将世界各地的个人和企业连结起来，促进了全球贸易往来。DHL隶属于德国邮政敦豪集团(Deutsche Post DHL Group)，2020年营收超过660亿欧元。

敦豪全球货运（DHL Global Forwarding，简称DGF）是敦豪旗下的货运物流板块，自1815年至今已有200多年的历史，在海陆空货运、跨境铁路及工业供应链管理等领域提供专业物流服务，为众多行业如科技、生命科学和医疗保健、新能源、汽车和零售等行业提供定制化的解决方案。我们还积极承担企业的社会责任，在绿色环保及帮助所在国弱势群体方面不断努力。以此，DHL致力于成为“服务全世界的物流公司”。

敦豪全球货运（中国）有限公司是DGF在中国的全资子公司。凭借扎实的物流操作经验，广泛的全球海陆空物流网络、专业热情的雇员、先进的物流信息技术、和灵活的价格体系等，成为我们的客户所信赖的物流合作伙伴。DHL全球货运中国的分公司和办事处遍及全国49个城市，拥有近3,000名的员工。