北京招聘

1.Follow up on Incident management process/procedure, actively pick up and handle incident tickets,log, categories and priorities all incents or requests raised by users,able to solve medium to high complexity applications related incidents,regularly track progress of open incidents and keep users updated with actions on their open tickets; 2.Document and maintain knowledge scripts for new and existing incidents,liaising with other second/third line operations groups and development to solve complicated incidents,able to analyze impact of incident and communicate it to affected user areas and minimize it; 3.Analyze, create overview and escalate tickets to the appropriate teams,propose and implement solutions to solve the root cause (the problem) of an incident,keep track of application changes and proactively adapt change information into incident solving progress,can suggest and applies changes in an application if need while work with next level support team: e.g. reference data, operational parameters, bulk modification; 4.Make sure incident processing KPI’s fulfilled with support by incident management team,regularly check performance of supported applications and areas if it meets SLA,understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts; 5.Keep communication with clients in duration of incident process; satisfy clients with high quality solution and efficient progress,ensure the suite of SLA deliverables are aligned and meet client expectations.

1.Education: Bachelor’s degree in Computer Information Systems; Bachelor’s degree in Computer Science Technology preferred; 2.At least 1 year working experience in application support field or customer service related; 3.Good written and oral communication skills in English; 4.Strong technical and analytical problem solving skills,general understanding of Java, SQL, Linux or Windows OS; 5.Good team player and able to work in an "open office" workplace,good sense of the ITIL framework, specifically the role of Incident and Problem Management is preferred.

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。
目前公司已于2019年7月10日在香港联合交易所有限公司（「联交所」）主板正式挂牌上市：股份代號：2180。
万宝盛华向位于大中华区（即中国大陆、中国香港、中国澳门及中国台湾）各个市场的客户提供综合人力资源解决方案及其他人力资源服务，乃大中华区***的人力资源解决方案供货商。
迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:MAN）是全球人力资源解决方案领导者，也是人力资源解决方案的领导者，成立于1948年，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。

我们的使命——
释放人才的发展潜能

万宝盛华大中华旗下服务——
灵活用工、人才寻猎、招聘流程外包、睿仕管理、培训与发展、政府咨询解决方案

2019年7月10日，万宝盛华大中华有限公司于香港联交所主板挂牌上市
2019年7月，万宝盛华大中华睿信教育荣获“2019中国个人能力发展培训机构10强”
2019年4月，喜获2019年亚太人力资源服务评选双项大奖
2019年3月，万宝盛华大中华荣获“2018-2019大中华区***人力资源机构”奖项
2019年1月，万宝盛华集团荣获“捷信2018年***服务伙伴奖”
2019年1月，万宝盛华大中华RPO事业部喜提京东2019无界合作奖
2019年1月，万宝盛华集团高管搜寻及人才寻访事业部荣获平安集团金融壹账通“猎狮奖”
2018年，万宝盛华集团已连续第八年被评为“全球最具商业道德企业之一”并被《财富》杂志誉为“全球最受赞赏企业之一”，巩固我们在人力资源行业中最值得信赖与最受赞赏的品牌形象。

服务热线：400 820 0711
简历统一投递邮箱：juicy.xu@manpowergrc.com