北京招聘

Responsibilities

The main purpose of the Senior Technical Support Engineer (Sr. TSE) is to provide quality support to enterprise customers by resolving their technical issues. Technical issues are typically highly complex, spanning multiple Veritas products and third party vendors. Support is provided in a variety of ways including phone, online services, and electronic mails.

Primary responsibilities are but not limited to:

·         Ensure that Veritas customers receive professional and helpful response to their support requests.

·         Provide technical support for NetBackup (NBU) S/W and NBU Appliances including H/W, as well as other Veritas products as required.

·         Resolve technical issues with customers and partners over the phone with continued follow up until resolved and ensure proper escalation procedures are followed for unresolved issues.

·         Take and handle customer calls in a professional manner to have a customer satisfied with Veritas products and support services.

·         Continually participate in building the capability of the technical support organizations by delivering training sessions, writing knowledgebase articles, case documentation, product documentation, and etc.

Qualifications

·         8+ years of customer support experience in IT environment is a MUST.

·         3+ years of technical experience of enterprise Backup S/W is highly preferred.

·         In-depth knowledge of UNIX servers with 2+ years of hands-on experience.

·         Any combination of the following skills will be a plus: Storage Systems / SAN environment / Oracle DB, MS SQL / Linux, Windows.

·         Ongoing enthusiasm for technology - enjoying learning and using new technologies.

·         Strong ability to work in a team environment and maintain a positive attitude throughout the support process.

·         Being responsive to customer requests and needs – for both external and internal stakeholders.

·         Superior verbal, writing and listening skills.

·         Ability to multi-task across several open cases.

·         Ability to tackle complex problems to simple solutions.

·         Ability to work under high pressure environment and take a calm and mature approach to dealing with difficult problems and people.

·         Being proactive in addressing issues and solving problems.

·         Working proficiency in English.

·         Better if candidate can speak Korean language.

    Veritas Technologies 旨在助力各种规模的企业探索信息的真相 — 信息是企业最重要的数字资产。通过使用 Veritas 平台，客户可以加速实现数字化转型，应对日益紧迫的 IT 和业务挑战，例如多云数据管理、数据保护、存储优化、合规遵守准备，以及工作负载转移等，并且不受云供应商的限制和锁定。目前，94% 的财富 100 强企业都在依靠 Veritas 所提供的解决方案来获得数据洞察，从而提高企业竞争优势。
    公司拥有国际化的办公环境，国内外优秀技术团队跨区域合作交流，努力打造文化多元包容、人才储备丰富的员工队伍。