北京招聘

本岗位为短期外包6个月职位！ 

主要职责：

1. 根据全球和本地业务的需求，优先规划和完成客户服务交付的任务。 包括与客户联络，处理查询以及在商定的截止日期/目标范围内主动解决服务问题
2. 通过主动沟通和行动建立并维护良好的客户关系，以满足客户的期望
3. 及时处理客户的投诉以及识别潜在发展新业务的机会
4. 负责业务系统中客户数据的准确性和完整性
5. 根据需要与其他团队成员，部门和办公室联络并提供支持
6. 随时了解LRQA产品，服务，系统和流程
7. 确定并建议改进服务的交付流程和程序
8. 积极参与团队会议和客户服务计划
9. 根据直属经理的要求，在客户服务团队中执行任何其他任务

技术/专业资格/要求：

1. 有企业客户服务的工作经验，最好是与企业客户打交道
2. 良好的英语口语和书面沟通能力（以及适用的当地语言），对商务语言有很好的理解
3. 礼貌和平易近人的态度
4. 能自己主动在紧迫的期限内确定优先级并处理多项任务
5. 精确度高
6. 能够作为团队的一员，为实现部门/业务目标做出贡献
7. 掌握MS Office中的计算机知识

About LRQA/劳氏质量认证（上海）有限公司
LRQA has provided management system certification services and training services in China since 1995 and enjoyed as market leader in terms of reputation, service quality and technical expertise. We are now looking for suitable candidates to join our growing team in China.

LRQA is committed to recruiting and developing the very best people to help us achieve our goal of protecting lives and the environment. We recognise that the professional competence and technical knowledge of our employees are a major asset and that effective training and development is essential to our success. We believe that employees should have the opportunity to realise their potential in terms of job performance and career development, so they can participate fully in our activities and gain maximum satisfaction from their work.

In return, LRQA offers a highly stimulating work environment; excellent career development and training opportunities, opportunity to work with colleague across the world, and a competitive salary and benefits package as well as the opportunity to make a real difference.