北京招聘

As a Technical Account Manager, you’re the glue that keeps the whole operation together. You’ll be coordinating resources to respond to customer queries, working with key contacts at our customers to surface issues and product feedback, driving the constant improvement of our work and processes, and ensuring that our customers receive the best support from the team.

Responsibilities

• Own the technical support relationship with a selection of the company’s highest-profile customers
• Understand and become an expert in both the customer’s and our own product
• Project Manage and Deliver our customers deployments
• Monitor customer satisfaction and ensure the resolution of emerging issues in real-time
• Become a trusted advisor as well as an escalation point for all technical issues
• As the trusted advisor you are proactively ensuring the customer's solution is delivering the best gamers experience balanced with the correct capacities
• Proactively maintain excellent relations between the technical support team and other departments within Multiplay and Unity
• Help define training and support procedures in order to upskill the team to deliver excellent service

Requirements

• Fluent English-speaker and writer
• Ability to quickly learn and navigate around new solutions
• Good Social & communication skills, and a highly-proactive personality
• Self-Motivated and Driven
• Have experience in Technical Project Management
• Proven to create excellent documentation
• Able to travel both domestically and internationally

Bonus Points

• Previous employment in video game and/or software production
• Experience with one or all of -  IaaS, Cloud and bare-metal hosting
• Network Engineering

unity 引擎—缔造多平台游戏新生态

unity 是一款专业的游戏引擎，具备跨平台发布、高效能优化、高性价比、aaa级游戏画面渲染效果等特点。unity引擎编辑器运行在windows 和mac os x系统下，可发布游戏至windows、mac、wii、ios和android等平台。也可以利用unity web player插件发布网页游戏，支持mac 和windows的网页浏览。

unity 目前拥有超过350万开发者的繁荣社区，其中包括大发行商、独立工作室、学生以及业余爱好者。为了保持走在创新前沿，unity 致力于建立游戏及应用开发、发布、商业化运营等整个生态链。unity 总部位于旧金山，在加拿大、中国、哥伦比亚、丹麦、芬兰、德国、日本、韩国、立陶宛、新加坡、瑞典、乌克兰和英国都设有分支机构。

作为世界最***引擎之一的unity 引擎于2012年进入中国，成立了优美缔（上海）有限公司，这是unity在全球建立的第九个本地化分公司，标志着unity从此正式登陆中国市场。在公司成立之初，unity就与china cache、奇虎360等中国本地公司建立了密切的合作伙伴关系，大力推广unity web player；与此同时，开始全力为各类中国游戏开发企业及非游戏应用开发企业提供技术支持和培训工作。在2013年下半年，为用户提供游戏发行、运营和商业化服务的unity games的业务开始如火如荼地开展。为了规范越来越庞大的unity开发人群，unity的教育认证体系也逐渐成型。经过一年半左右时间的发展，unity中国分公司已经发展成为具有软件研发、技术支持、产品销售、教育培训、游戏发布平台等多个部门的综合化公司，并且先后获得红杉资本（美国）和华山资本的投资。