Service Desk Analyst
诺德安达
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:教育/培训/院校
职位信息
- 发布日期:2019-10-14
- 工作地点:广州
- 招聘人数:1人
- 工作经验:无工作经验
- 学历要求:招1人
- 语言要求:不限
- 职位月薪:1-2万/月
- 职位类别:网络管理(Helpdesk)
职位描述
We are seeking to appoint a Service Desk Analyst Guangzhou Office.
Please note that only English resume will be processed.
The ideal candidate will be/have:
· Graduated in Computer Science or related disciplines
· 3+ years of experience delivering remote 1st level support
· Experience supporting MS Windows 10, Office 365 environments
· Excellent customer service skills
· Excellent logical, analytical and problem-solving skills
· Excellent verbal and written communication in English
· Proven application of duties described for the position
· Certificates in: ITIL, MSCA Office365, MSCA Windows10
· Experience supporting Apple devices (MAC Book Pro/Air)
· Experience supporting Mobile Technology (iOS & Android mobile phones)
· Experience supporting legacy software such as Windows 7/8, Outlook 2010/2016
Key Responsibilities:
§ Provide front-line, user focused support for incidents and requests reported to the IT Service Desk
§ Follow established processes and guidelines for logging incidents and requests and escalate issues to appropriate support teams for resolution
§ Develop a comprehensive understanding of Nord Anglia Education IT environment
§ Create a positive customer support experience and build strong relationships
§ Assist with procurement of IT equipment and maintain the IT inventory up-to-date
§ Contribute to maintaining the knowledge base.
What we offer:
As a member of the Nord Anglia Education family of schools, joining our team means you will be a part of networked admissions and marketing team where ideas, learning and best practice are shared. This vibrant cross border exchange and collaboration is encouraged and supported at every level and is exciting to be a part of. The role offers a challenging and diverse full-time position in a dynamic and growing school. We offer the exciting opportunity to help showcase the stories of our students and support our community to be a fun and inviting place for all our families.
职能类别:网络管理(Helpdesk)
公司介绍
每一位家长都希望给予孩子最优质的教育,在通往这一目标的道路上我们与您同行。诺德安达教育立志为学生提供超越传统、拥有更为广阔视角的一流教育。我们在全球名声斐然,这帮助我们吸引了来自世界各地优秀的人才。我们为学生创造多元化的学习机会,激发他们的学习热情。
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联系方式
- 公司地址:东风东路761号丽丰中心
- 电话:13916743704