北京招聘

We are seeking to appoint a Service Desk Analyst Guangzhou Office.

Please note that only English resume will be processed.

The ideal candidate will be/have:

· Graduated in Computer Science or related disciplines

· 3+ years of experience delivering remote 1st level support

· Experience supporting MS Windows 10, Office 365 environments

· Excellent customer service skills

· Excellent logical, analytical and problem-solving skills

· Excellent verbal and written communication in English

· Proven application of duties described for the position

· Certificates in: ITIL, MSCA Office365, MSCA Windows10

· Experience supporting Apple devices (MAC Book Pro/Air)

· Experience supporting Mobile Technology (iOS & Android mobile phones)

· Experience supporting legacy software such as Windows 7/8, Outlook 2010/2016

Key Responsibilities:

§ Provide front-line, user focused support for incidents and requests reported to the IT Service Desk

§ Follow established processes and guidelines for logging incidents and requests and escalate issues to appropriate support teams for resolution

§ Develop a comprehensive understanding of Nord Anglia Education IT environment

§ Create a positive customer support experience and build strong relationships

§ Assist with procurement of IT equipment and maintain the IT inventory up-to-date

§ Contribute to maintaining the knowledge base.

What we offer:

As a member of the Nord Anglia Education family of schools, joining our team means you will be a part of networked admissions and marketing team where ideas, learning and best practice are shared. This vibrant cross border exchange and collaboration is encouraged and supported at every level and is exciting to be a part of. The role offers a challenging and diverse full-time position in a dynamic and growing school. We offer the exciting opportunity to help showcase the stories of our students and support our community to be a fun and inviting place for all our families.

诺德安达教育集团是全球领先的高端学校经营者。我们在中国、欧洲、中东、东南亚及北美等25个国家经营管理着55所高端学校（包括战略合作模式下开办的学校），并在这些学校中为超过5万名学生提供高品质的教育。我们主要服务于年龄段从幼儿园至中学毕业的学生群体(K-12)。我们所有的学校奉行同一理念：对我们的学生、员工及学校大家庭抱有热望，志在高远，并在这一理念的推动下奋力前行。

每一位家长都希望给予孩子最优质的教育，在通往这一目标的道路上我们与您同行。诺德安达教育立志为学生提供超越传统、拥有更为广阔视角的一流教育。我们在全球名声斐然，这帮助我们吸引了来自世界各地优秀的人才。我们为学生创造多元化的学习机会，激发他们的学习热情。

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