北京招聘

 JOB SUMMARY

The Area Manager is responsible to assist Retail Director to lead sales team to achieve sales goals, maintain highest level of customer service, enhance customer relationship, ensure flawless retail operations execution, as well as coach and develop sales team

KEY RESPONSIBILITIES

1. Business Management

- Implement the short and middle term retail strategy for the territories under his/her responsibilities, in accordance with the brand's strategic objectives;

- Support stores to achieve sales target (including general, category/ strategic product and special event sales target);

- Support stores to achieve sales/customers related KPIs;

- Improve low sales performing stores by proper action planning and execution;

- Focus on the key markets/ channels/ events consumers participated in to identify business opportunity, gap and competition;

- Communicate with local landlords and vendors and negotiate with them for achieving brand and business objectives;

- Provide sales report and comments, product comments, and local trading environment and trends, including competition, tourism, consumer trends.

2. Retail Operation management

- Ensure stores are properly maintained including display, facilities, interior and exterior decoration, ambience;

- Enforce company policies and procedures;

- Monitor safety, health and security rules in shop;

- Perfect escalated customer complaints and work flow regarding service and products;

- To resolve multiple operations issues;

- Keep close communication with other departments and make oordination with each other;

- Budget prepare and cost control.

3. Team management

- Lead by example and increase on-site participation and supervision;

- Train and coach store managers for stores staff, sales, service, operations and CRM management;

- Lead and motivate sales team on delivering consistent, professional and responsive customer service;

- Elaborate and ensure sales team working in accordance with company policies / procedures / philosophy;

- Provide ongoing training and identify potential sales staff; motivate, drive, inform and actively coordinate retail teams; monitor their performance;

- Communicate / enforce HR policies to store level;

- Manage store structure and headcount to maximize productivity and sales growth;

- As a retail operation manager back up if necessary.

QUALIFICATIONS

- Strong knowledge of China market, especially in luxury fashion industry;

- Excellent communication and interpersonal skills;

- Excellent analytical skill;

- Fluency in English and Mandarin;

- Computer literacy (including windows, word processing, excel and PowerPoint);

- Sensitive to figures;

- Strong management skills;

- Customer oriented and culturally sensitive;

- Be able to work under pressure;

- Results driven;

- Travel frequently if required.

作为目前全球***的奢侈品集团，LVMH的产品涉及高级时装和皮具、葡萄酒和烈酒、名表和珠宝、高级香水和化妆品、高档消费品零售业等五大领域。目前集团旗下拥有70个世界著名品牌，透过林林总总的产品把欧洲雅致的生活精粹带到全球的不同角落。
LVMH为旗下品牌的卓越表现和蓬勃发展提供独一无二的环境氛围。加入LVMH，意味着选择激情，接受挑战，构筑脱颖而出的职业天地；加入LVMH，意味着在丰富多元的团队中工作，将自身的历史融入品牌，为"传统的未来"作出贡献。
LVMH集团时装部负责集团旗下高端时装品牌的业务，包括CELINE, GIVENCHY, G GIVENCHY, KENZO, LOEWE以及MARC JACOBS等。