北京招聘

Springer Nature Beijing is looking to add a bright Customer Support Specialist to provide support (primarily by phone and chat) for our partner American Journal Experts (AJE), a company located in North Carolina, USA. This position requires superb Chinese communication skills, a passion for customer service and solid English reading and writing skills. This is an ideal position for a smart, motivated individual who is passionate about interacting with people in real time, and would like to work in a high powered, collaborative environment.

WHY JOIN US?

• Because our customers are professors, PhD students, doctors, and lab researchers, you will enjoy interacting with these well-educated people
• You will also have flexibility and autonomy at work, including the option of working from home 1 day per week
• You will experience a wonderful company culture and have kind coworkers who care about you and support you
• You will have the opportunity to practice your English and Chinese skills
• You will have the opportunity to get cross trained in every function of Customer Support including phone support, online chat and email support
• We will provide sufficient training and support as you become familiar with the role
• You will learn trending customer support practices in the US market

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering customers inquiries primarily by phone and online chat, secondarily by email
• Assist with customers' in-person visits on request
• Collecting customer feedback and reporting system bugs

QUALIFICATIONS

• Minimum Bachelor degree, major in English or Finance is preferable but not required
• Experience in administrative, finance or customer service industry is a plus, but not required
• Excellent Chinese verbal and written communication skills
• Super passionate about communicating with customers in real time (phone and chat)
• Good English reading and writing skills
• Able to work on weekends shift once a month on a rotating basis (weekend shift is working from home and email support only)
• Strong knowledge of billing and reimbursement processes of Chinese institutions is a plus

关于施普林格自然
175年以来，施普林格自然一直致力于促进探索发现，竭尽所能地为整个科研共同体提供***服务。我们帮助科研人员开拓新思路，为图书馆和机构提供技术和数据上的创新服务，向协会提供优质的出版支持。我们确保出版重要、扎实和经得起客观检验的科研论文，并尽可能以***的形式传播给所有的相关读者，以使之能够被发现、获取、使用、再使用和共享。

作为一家学术出版机构，施普林格？自然汇聚了一系列深得信赖的品牌，包括施普林格、自然科研、BMC、帕尔格雷夫麦克米伦和《科学美国人》。施普林格？自然还是一家领先的教育和专业内容出版机构，通过一系列的创新平台、产品和服务向各界提供优质的内容。放眼全球，我们旗下的出版机构、书籍、期刊和资源每天都惠及数以百万计的人们。