北京招聘

？ Participates on a team of Account Managers typically assigned to support a Tier 1 corporate clients where focus is to protect and grow the client relationship

？ May be a designated Account Manager for multiple Tier 2 or Tier 3 clients in a region or market and escalated point for all CB names

？ Performs data analysis to identify issues/trends/opportunities and by reaching out to ensure proper alignment of client needs to Bank solutions (SLAs)

？ Acts as the first point of escalation for services issues; resolves client inquiries regardless of where generated to ensure high level of client satisfaction

？ Participates in client presentations; works together with the RM to develop and execute service-related relationship plan

？ Uses product knowledge to recommend and participate in product enhancements, including testing

？ Adheres to and ensures client's compliance with Bank risk policies/practices and educates clients on risk/legal requirements

Skill Proficient:

？ Oral and written communication

？ Self motivated

？ Ability to act beyond established guidelines

？ Project management skills

？ Client relationship skills

？ Issue resolution

？ Quality focus

？ Attention to detail

Knowledge Proficient:  

？ Strong LOB knowledge; can navigate the organization

？ Command of business processes and procedures

？ Strong product knowledge appropriate for Client base

？ Thorough knowledge of market for client base

？ Risk awareness

？ Typically individuals in this role are transitioning from product/sales support, or client service roles having at least 6 years experience in one or more of these roles

J. P. Morgan is a leading global financial services firm. We are committed to deliver the best financial services solutions through our lines of business: Investment Bank, Asset Management and Treasury and Securities Services. Today, we serve one of the largest client franchises in the world, including many of the most prominent corporate, institutional and government clients. J. P. Morgan is part of JPMorgan Chase & Co., a leading global financial services firm with assets of over $2.0 trillion and operations in more than 60 countries.