北京招聘

The role is a supervisor of CCE (Customer Care Executive) team for CRC (Customer Relationship Centre) in After Sales department.

Key Responsibilities The successful candidate will be assessed against CRC performance which in turn is measured against the following criteria: Major Responsibilities • Critical customer complaint evaluation, management & preventive • Extreme customer complaint handling • CCE (Customer Care Executive) team coaching & management • Customer correspondence handling management & developing • Dealer CRC standard establish & development • Dealer CRC evaluation & management • Customer care & satisfaction development Shared Responsibilities • Emergency & critical customer complaint handling • Legal or PR crisis customer complaint handling • CRC process and standard improvement • Reacquired vehicle control

Skills, experience and qualifications required The ideal candidate will possess the following skills/qualifications: • More than 5 years work experiences of customer care management • Strong customer communication & expectation control skill • Strong customer concern handling experiences • Able to work well under pressure • Possessing advanced communication and presentation skills • Process oriented with great attention to detail • Team management skill of coaching, training, evaluation, motivation

Jaguar Land Rover China Company Profile
Jaguar Land Rover is the UK’s largest car manufacturer, and is built around two iconic premium automotive brands that are renowned for their stunning design, cutting-edge technology and breath-taking performance. To date, Jaguar Land Rover sells its products in 180 countries with 17 national sales companies worldwide.
Since entering China in 2010, Jaguar Land Rover has witnessed healthy and steady growth due to its ‘Customer First’ philosophy. Due to its world-class products, premium brand experience and professional service, Jaguar Land Rover has won wide recognition in the Chinese market.
In order to further its long-term commitment to China and better meet the demands of Chinese consumers, Jaguar Land Rover and Chery Automobile jointly established Chery Jaguar Land Rover in November 2012. The first model, a locally-produced Range Rover Evoque, went on sale in early 2015. This will be followed by the locally-produced Land Rover Discovery Sport, which will hit market in the fourth quarter.
With its complete product line-up in China, Jaguar Land Rover ensures that all new models are also available for Chinese customers as quickly as possible. The company also spares no effort in constructing new sales channels in China and looking at ways to optimise customer service.

更多热招职位，敬请关注捷豹路虎官方招聘网站：
www.jaguarlandrovercareer.cn