ACES Manager(Six Sigma Black Belt required)
亚马逊中国
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2012-11-09
- 工作地点：北京-通州区
- 招聘人数：若干
- 工作经验：五年以上
- 学历要求：硕士
- 语言要求：英语精通
- 职位类别：项目经理
职位描述
RBS ACES Node Manager Job Description
The Retail Business Service (RBS) Amazon Customer Excellence System (ACES) Manager will manage a team of Subject Matter Experts and supports, coordinates and facilitates structured process improvement activities aligned to our business goals. He or she fosters a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the organization. This role indirectly reports to WW ACES manager, working closely with the WW RBS ACES team as well as all levels of management within the organization. The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall RBS operations. Additionally, should show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever changing environment. Node ACES Manager will interact with different nodes to encourage participation and their support in cross node Kaizen events and will interact with their node counter parts to implement standard practices across all RBS nodes.
Roles and Responsibility
? Facilitates the execution of the WW RBS ACES strategy through local management and support teams.
? Leads and supports process improvement projects at the network level that may have a global impact.
? Coaches and trains management, RBS Associates and project teams on ACES concepts and methodologies.
? Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
? Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
? Oversees site project portfolio, assisting Kaizen Promotion Officers and individual project managers with execution and delivery of results.
? Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact.
? Communicates across all levels on project and program progress.
? Facilitates and participates in meetings as necessary to facilitate growth and network-wide parity.
? Represent site's needs in other teams' prioritization processes (e.g. gathers requirements, builds case, and partners with software teams to deliver improvements).
? Manages and develops direct reports as appropriate.
? Performs general duties to support and improve the RBS ACES program locally and globally as part of WW RBS ACES.
Basic Qualifications:
? Bachelor's degree or equivalent post-secondary degree
? Minimum of 4-6 years' experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
? Six Sigma Black Belt or Lean Certification
? Project management experience.
? Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels
? Experience communicating and presenting to groups
? Analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
? Experience managing a project portfolio.
Preferred Qualifications:
? Mastery of SQL, SharePoint, Excel, Power Point, Word and a statistical package (e.g. JMP or Minitab)
? Strong verbal and written communication skills.
? Self-starter capable to taking initiative and working with minimal direction.
? Advanced degree (technical or MBA) preferred
The Retail Business Service (RBS) Amazon Customer Excellence System (ACES) Manager will manage a team of Subject Matter Experts and supports, coordinates and facilitates structured process improvement activities aligned to our business goals. He or she fosters a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the organization. This role indirectly reports to WW ACES manager, working closely with the WW RBS ACES team as well as all levels of management within the organization. The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall RBS operations. Additionally, should show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever changing environment. Node ACES Manager will interact with different nodes to encourage participation and their support in cross node Kaizen events and will interact with their node counter parts to implement standard practices across all RBS nodes.
Roles and Responsibility
? Facilitates the execution of the WW RBS ACES strategy through local management and support teams.
? Leads and supports process improvement projects at the network level that may have a global impact.
? Coaches and trains management, RBS Associates and project teams on ACES concepts and methodologies.
? Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
? Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
? Oversees site project portfolio, assisting Kaizen Promotion Officers and individual project managers with execution and delivery of results.
? Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact.
? Communicates across all levels on project and program progress.
? Facilitates and participates in meetings as necessary to facilitate growth and network-wide parity.
? Represent site's needs in other teams' prioritization processes (e.g. gathers requirements, builds case, and partners with software teams to deliver improvements).
? Manages and develops direct reports as appropriate.
? Performs general duties to support and improve the RBS ACES program locally and globally as part of WW RBS ACES.
Basic Qualifications:
? Bachelor's degree or equivalent post-secondary degree
? Minimum of 4-6 years' experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
? Six Sigma Black Belt or Lean Certification
? Project management experience.
? Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels
? Experience communicating and presenting to groups
? Analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
? Experience managing a project portfolio.
Preferred Qualifications:
? Mastery of SQL, SharePoint, Excel, Power Point, Word and a statistical package (e.g. JMP or Minitab)
? Strong verbal and written communication skills.
? Self-starter capable to taking initiative and working with minimal direction.
? Advanced degree (technical or MBA) preferred
公司介绍
亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。
依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。
亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。
亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。
亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。
依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。
亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。
亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。
亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。
联系方式
- Email：cn-proserve-intern-2019@amazon.com
- 公司地址：总部地址： 北京市朝阳区东四环中路56号远洋国际中心A座 (邮编：100025)