北京招聘

职责：

1、负责每天根据客户的发货信息或客户跟踪表，核对公司的系统，发现有遗漏的要及时的补上，保证货物信息的准确性；

2、负责完成公司系统上项目应收、应付明细（如提货费、短驳费，外发费用等）有特殊原因不能及时做系统的，2个工作日内及时补录进公司系统；严禁单凭承运商的发运单金额录入系统。

合同价格信息表中未约定的其它费用（例如：上楼费、二次配送费等），一律要求承运商在异常产生费用产生当天，以邮件、微信或QQ等书面形式提出申请（电话确认的，需补发书面的申请，否则不予确认）；

3、客服无权拒绝客户的业务，也无权更改任何费用，遇特殊、紧急情况必须经请示后按指令处理；

4、当天货物查询跟踪时，应及时发现各承运商的异常问题并及时解决，如遇解决不了或者承运商不配合的，立即向主管汇报，由主管给予协助解决，客服需关注后续的处理结果，以便及时给客户回复，最大限度地杜绝客诉；

5、遇承运商以外的问题（包含客户、公司内部需要协调的），要尽量提高自己的处理能力和技巧自行解决，觉得实在处理不了或者感觉经验不足把握不准或超过自己的权限范围的，要及时向主管汇报解决；

6、及时记录操作异常信息，如；少货、窜货、破损，客户投诉等。客服每天下班前都将记录异常的邮件发送给公司指定人员（无异常的也要发“今日无异常”），同时要对异常信息的真实性负责；

7、每月将单据整理好，发送客户进行账单核对，确认好费用后第一时间开票；并配合财务跟客户确认未收款。

要求：

1、大专及以上学历；

2、2年以上第三方物流行业客服经验，熟悉危险品仓库操作流程优先；

3、熟练使用office办公软件，熟悉WMS系统；

4、简单英文的读写能力；

5、具有良好的沟通能力、协调能力、抗压能力。

上海亚东国际货运有限公司（以下简称“亚东”）1994年10月成立，坚持以中国口岸综合物流为基础，以国际物流为导向，以项目运营为核心，以流程管理为重点，延伸服务，提升客户全球供应链价值的商业模式，目前已有员工2000余人。

2011年营业额人民币44亿元，是2011年中国国际货代物流百强第14名的企业，获“2010年度上海市名牌企业”、“上海市物流（货代）行业重点企业”、“2012年上海企业100强”、“上海市国际货运代理行业AAA级信用等级企业”、“上海海关AA类企业”、“2012年度全国先进物流企业”、“2012年度优秀电商物流服务商”、“2010、2011年度全国优秀报关企业”等称号；亚东是中国国际货代协会、上海国际商会理事、上海报关协会、上海航运交易所、远东国际货代网络、国际航空运输协会等机构的成员，国家商务部援外物资指定物流供应商。
Set up in 1994, ADP is a licensed NVOCC to handle international freight forwarding, customs clearance, cargo inspection, international and domestic airfreights, exhibition transport, private article international moving, express service, road transportation, dangerous goods, international trading, and international cargo insurance. ADP has been ranking within 30th among top 100 Chinese freight forwarders. The company's registered capital is 22 million RMB. In 2004, ADP was appraised by Ministry of Commerce of China the AAA1 grade of credibility, and in 2005, was granted the AA grade for credibility by Shanghai Shipping Exchange and Shanghai Freight Forwarder Association. ADP is also qualified to hold the ISO9001-2000 Quality System Certificate.

ADP head office is rooted in Shanghai with warehouses for sea freights and airfreights, container depot, CFS and express cargo terminal. ADP has its own IT center, customs broker, cargo surveyor, trucking company and site offices in both sea ports and airport areas as well as in free trade zones. There are more than 30 branch companies in coastal cites, riverfronts and major inland cities. With over 1300 professional staff, ADP has one of the most experienced groups in freight forwarding industry. The service products ADP is providing is not only the conventional, but also handling project cargoes, IT products, automobiles and parts, manufacturing projects, logistics services in bonded areas, international exhibition transport, express services and distributions, logistics consultation and vessel chartering etc., the exceptional service products that are comprehensive, difficult and utilizing the multi-model transportation to reach multiple points with varieties of distances.

ADP has established its long term goal to become "a century old, world renowned and acclaimed national enterprise", and believes in "honesty will take you far and morality will carry the loads." ADP's mission is to provide the tailor-made logistics services based on the individualized needs of the customers from different countries and industries. Based on the guideline of "the centralized decision making, the managed handlings and the open business operations", ADP is integrating its own service network and the resources to speed up the internationalization, to enhance the strength of the group activity and to succeed in the big market for big project and with big customers.