北京招聘

Responsibilities:

§  User support for selected engineering applications, among others NX, Citrix, and Holos in co-ordination with the AG (help with questions concerning application functions). This does not include user support for the TCUA components of the local PDM and the supplier's integration (among other things SWAN, Eng. Portal, Q-Checker). §   Processing of forwarded inquiries, orders and disturbances of the UHD 1st Level Support or forwarding of the incidents to responsible operation units, provided that these cannot be resolved immediately §  Generation and maintenance of the operating manual (BHB) by the employee (support) according to the requirements of the Daimler AG §  Generation and maintenance of a central FAQ list with the most commonly asked questions in accordance with the requirements of the Daimler AG. §  Participation in regular meetings (ITIL-Boards, among others, Incident Management Board) §  Implementation of the Reporting according to the requirements of the Daimler AG §  Generation of ticket statistics in the case of a disruption of a local or central service §  Coordination / Information hub of the Support groups by disruption of local PDM §  An employee (support) change shall takes place in coordination with the Daimler AG §  Implementation of an UHD. §  Derivation of necessary training requirements for Joint Venture Partner and Engineering RD (ESO) on the basis of recurring customer inquiries or incidents in coordination with the Daimler AG §  Independent know-how builds up and continuous further education in respect to the local PDM environment employed at the Daimler AG. The employee (support) will be informed by the Daimler AG at an early stage about application changes in order to be able to ensure appropriate training. This does not include specific Engineering applications. §  Ticket generation and documentation according to requirements in the Order / Trouble-Ticket-System of the Daimler AG (CISM) §  Maintenance of the local PDM application documentation in the Daimler AG own (complete business data base) know-how data base with access for the Daimler AG §  Consultation and support of the Joint Venture Partners and Engineering RD in the case of content application questions:

-       Receipt and processing of inquiries from end users

-       Inform about functional scopes from local PDM

-       Give brief training regarding the mode of operation of local PDM

-       Application specific process steps also for other business areas

-       During the introduction of Updates and/or new functions

§  Processing of all forwarded Incidents from the UHD and, where necessary, forwarding to downstream operating units §  Coordinating and forwarding of orders and technical clarifications (e.g., functionality, operation, authorizations, accesses) to other support teams beyond the area of responsibility of the employee (support) §  Receipt, processing and analysis of applications inquiries and disturbances of local PDM with the aim to do clarification and troubleshooting of the disruption as well as proactive feedback regarding the current work status. This includes among others:

-       Support of the end user during the error analysis and problem solution

-       Troubleshooting of disruptions and, where necessary, involvement of other Daimler AG-operation units or Software/Hardware manufacturer

-       Coordination of the troubleshooting of disruptions and, where necessary, forwarding of disruption messages to further Support teams beyond the responsibility of the employee (support)

-       Generation of certified error reports and forwarding to downstream Support units as well as continuous documentation of the activities carried out and results of analysis.

-       Development, coordination, implementation and documentation of workarounds with incidents and problems

-       Proactive feedback regarding the current work status

·                Routing to other Support units ·                Ticket Ownership (where necessary, transfer with Routing according to the Incident process)

 

Requirements:

·         3+ years working experiences related to automotive/IT

·         Bachelor or above degree in mechanical engineering,automation,automotive or IT major

·         At least 2 years using experience with Siemens Teamcenter

·         Familiar with NX (UG)

·         Good Service awareness

·         Good English Skill

 

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