北京招聘

POSITION

Client Relationship Manager (Spirits Team _ based in Shenzhen)

JOB DESCRIPTION

The proposed position holder will work directly with Senior Spirits Client Relationship Manager of Sarment in Shenzhen and work closely with all the Spirits Team members for Sarment X Proof & Co. cooperation.

JOB DESCRIPTION

• The core responsibilities of this position include:
  
  

  • Account Acquisition – identifying potential bar, restaurant and hotel clients in the assigned market or region and establishing contact with key decision-markers, achieving personal new account opening targets
  • Need Identification – developing an understanding of each account’s true needs, whether in products, service or other support and keeping the 20 Pillar framework in mind
  • Account sales – achieving personal sales targets and contributing to achievement of team sales targets, preparing and making commercial proposals to new and existing accounts for product placements and services fees, preparing and editing sales and service contracts in Chinese and English
  • Account management – maintaining and improving our relationship with all accounts in the assigned market or region through visits, deliver positive, responsive, WeChat, phone and face-to-face customer service, coordinating and managing broader House of Proof resource support
  • Order Processing – receiving orders from clients via WeChat and email and converting to sales order emails to the assigned Sales Admin
  • Sales Mix Management – optimising placements and volumes in alignment with Annual Brand Plans and other portfolio goals, identify cross-sales opportunities for the Sarment wine team
  • Accounts Receivable – actively follow up with clients on overdue amounts per weekly A/R report, coordinate necessary information or documentation for collections, escalate to the spirits evangelist and/or leadership where necessary
  • Product Introductions – organise and conduct tastings and other product viewings onsite at accounts at the Sarment x Proof offices
  • Brand Management – assist the assigned Brand Manager and/or Spirits Evangelist in organising and executing brand events, hosting visitors and coordinating any brand and other marketing activities in accounts, acting as Brand Manager when assigned a portfolio brand
  • Product Knowledge – develop detailed knowledge of all core products and maintain active interest in the product categories and related bar industry information
  • Team Participation – attend weekly team WIP, one=on-one meetings with team leadership, periodic team workshops and other planning session
  • Information Housekeeping – keeping detailed notes of client interactions and posting to Basecamp, maintain comprehensive filing of all documents to Baidu, responding promptly to all emails and maintaining organised email filing, maintain the Spirits Team Dashboard per assigned responsibilities, respond promptly and accurately to requests for information from other departments
  • Other Duties – Other reasonable duties as assigned from time to time by the Team Lead in the assigned market

  
  

  SKILLS & QUALIFICATIONS

  • Minimum 3 years of the relevant business development and sales experience
  • Excellent negotiation skills and result-driven personality
  • Sales experience in spirits industry is a plus
  • Has spirits customer data base in the relevant working region, know customer expectations is a plus
  • Good knowledge of spirits and brand(s) is an advantage
  • Open communication and collaboration ability
  • Sales ethics and sensitivity to legal issues and competition law
  • A good team player to achieve company’s sales target
  • Good English & Chinese both spoken and written

职位：

烈酒客户关系经理

职位描述

该职位的核心职责包括：

• 拓展客户：识别指定市场或地区的酒吧，餐厅以及酒店的潜在客户，并与关键决策者建立联系，实现个人新客户的开户目标；
• 需求确认：了解每个客户的真实需求，无论是产品，服务还是其他支持，并牢记20个支柱框架；
• 客户销售：完成个人销售目标，帮助团队实现销售目标，为新客户和现有客户准备和提出新产品投放以及服务费用的商业建议，准备并编辑中英文销售和服务合同；
• 客户管理：通过拜访、采用响应积极迅速的微信、电话以及面对面的客户服务的方式，协调和管理更广泛的Proof 资源支持，以此来维护和改善公司与指定市场或地区所有客户的关系；
• 订单处理：通过微信和电子邮件接收客户的订单，并将销售订单通过电子邮件转发给指定的销售管理员；
• 销售组合管理：根据年度品牌计划和其他投资组合目标优化布局和销量，确定Sarment葡萄酒团队的交叉销售机会；
• 应收账款 ：积极跟进客户每周的应收账款报告的逾期金额，协调以及收集所需的信息或文件，在必要时向烈酒推广者或领导汇报；
• 产品介绍：在Sarment XProof & Co. 办公室组织和举办品尝会，以及其他产品的现场观展；
• 品牌管理：协助指定的品牌经理或烈酒推广者组织和执行品牌活动，接待访客并协调客户中的任何品牌和其他营销活动，在分配投资组合品牌时担任品牌经理；
• 产品知识：开发所有核心产品的详细知识，并对产品类别和相关的酒吧行业信息保持积极的兴趣；
• 团队参与：参加每周的团队WIP，与团队领导的一对一会议，参与定期的团队研讨会和其他计划会议；
• 信息管理：保存与客户互动的详细记录，并张贴到Basecamp。保持向百度全面归档所有文件，及时回复所有电子邮件，并维护有组织的电子邮件归档。按照指定的职责维护烈酒团队的责任分配，要求及时、准确答复来自其他部门的信息需求；
• 其他职责 ：团队领导在指定市场中不时分配的其他合理职责。

• 
  

• 至少3年的相关业务开发和销售经验；
• 出色的谈判技巧和以结果为导向的个性；
• 有烈酒行业销售经验者优先；
• 在相关工作区域拥有良好的客户数据库，了解客户期望者优先考虑；
• 有良好的烈酒和品牌知识优先；
• 开放的沟通和协作能力；
• 遵守销售道德，对法律问题以及竞争法具有敏感性；
• 良好的团队合作精神，完成公司的销售目标；
• 良好的中英文读写能力。

To gain more understanding & context, please see:
欲知更多Sarment集团的信息，请访问集团官方网站：
www.sarment.com

Sarment is Asia's fastest growing luxury wine and spirits business providing “art de la table” products and services to both private individuals and corporate enterprises active in the luxury community.
Sarment集团是亚洲发展最迅速的奢侈葡萄酒和烈酒品牌，活跃于为奢侈群体中，为私人和企业组织提供“艺术餐桌（art de la table）” 的产品和服务。

Operating a team of extensively networked Michelin-star Sommeliers and Spirits Evangelists, Sarment’s seven offices in Asia and Europe deliver curated products and services that leverage a deep cultural understanding of local nuances seamlessly across six countries internationally.
Sarment集团在亚洲和欧洲设有七个办公室，团队由米其林级的品酒师和烈酒侍酒师组成的团队所运营，在各地均对当地深度文化悉心研究，从而为受众提供相应产品与服务。