Manager - Digital Workplace Services 3183090 (职位编号：3183090)
GE数字化
- 公司规模：150-500人
- 公司性质：外资（欧美）
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2019-01-17
- 工作地点：上海
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：招1人
- 语言要求：不限
- 职位类别：其他
职位描述
Essential Responsibilities
You will lead the delivery of DWS services for one or more sites in a geographically dispersed area within your country or sub-region. You will promote a customer-obsessed culture by providing continuous leadership, coaching and development local team members and partner resources. Key responsibilities will include:
• Exhibit a customer-obsession with the end-users, partner teams and colleagues.
• Build a relationship with the end-users in your site(s) as well as your counterparts in the region
• Lead and influence relationship with both internal and external partners
• Operational delivery of GE employee services and support across your sub-region, manage on-site teams (employees and service providers) for a consistent employee customer experience – partner for delivery of outcomes via faster problem resolution, elimination of recurring issues and simple self-service
• Own local NPS (net promoter score) for your site(s), driving action plans to measurably improve customer satisfaction metrics and engagement, develop and maintain a customer-obsessed mindset
• Deliver site management technology services, providing a single face to local business leadership and serve as the first escalation point for site-level technology issues
• Plan, build and operate MyTech Lounges (physical and virtual) (GE’s equivalent of the Apple Genius Bar) across the sub-region, continuously innovate the customer support experience and make every touchpoint an opportunity to delight
• Be fanatic about the MyTech Promise (GE’s commitment to all employees): invest in contemporary solutions to keep and exceed our employee commitment, deliver a consumer-grade experience for our workforce
• Facilitate client software/device lifecycle management, optimization and rationalization
• Partner with GE Digital’s global product teams to deliver on customer expectations and priorities.
• Lead technology deliverables for small infrastructure projects at your site(s)
Role Summary/Purpose
As our Shanghai Digital Workplace Services Manager, you will engage with the end-user population of your site(s), assure the ongoing operations of the infrastructure, manage the local delivery of the End-User Services team(s) and carefully roll out any products or infrastructure projects needed at your site(s). This role will collaborate closely with technology and business teams, while also serving as a liaison between the region and the broader digital workplace strategy.
Qualifications/Requirements
• Bachelor's Degree in Information Systems / Technology, Computer Science, Engineering, Business, Marketing or 3 years equivalent experience.
• Minimum 3 years of progressive experience and demonstrated success in managing technology services in a diverse international environment.
• 2+ years of experience leading partner/vendor teams and a proven track record delivering small infrastructure projects with competing priorities.
Desired Characteristics
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
• Must be willing to travel approximately up to 15% of the time.
#DTR
About Us
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
You will lead the delivery of DWS services for one or more sites in a geographically dispersed area within your country or sub-region. You will promote a customer-obsessed culture by providing continuous leadership, coaching and development local team members and partner resources. Key responsibilities will include:
• Exhibit a customer-obsession with the end-users, partner teams and colleagues.
• Build a relationship with the end-users in your site(s) as well as your counterparts in the region
• Lead and influence relationship with both internal and external partners
• Operational delivery of GE employee services and support across your sub-region, manage on-site teams (employees and service providers) for a consistent employee customer experience – partner for delivery of outcomes via faster problem resolution, elimination of recurring issues and simple self-service
• Own local NPS (net promoter score) for your site(s), driving action plans to measurably improve customer satisfaction metrics and engagement, develop and maintain a customer-obsessed mindset
• Deliver site management technology services, providing a single face to local business leadership and serve as the first escalation point for site-level technology issues
• Plan, build and operate MyTech Lounges (physical and virtual) (GE’s equivalent of the Apple Genius Bar) across the sub-region, continuously innovate the customer support experience and make every touchpoint an opportunity to delight
• Be fanatic about the MyTech Promise (GE’s commitment to all employees): invest in contemporary solutions to keep and exceed our employee commitment, deliver a consumer-grade experience for our workforce
• Facilitate client software/device lifecycle management, optimization and rationalization
• Partner with GE Digital’s global product teams to deliver on customer expectations and priorities.
• Lead technology deliverables for small infrastructure projects at your site(s)
Role Summary/Purpose
As our Shanghai Digital Workplace Services Manager, you will engage with the end-user population of your site(s), assure the ongoing operations of the infrastructure, manage the local delivery of the End-User Services team(s) and carefully roll out any products or infrastructure projects needed at your site(s). This role will collaborate closely with technology and business teams, while also serving as a liaison between the region and the broader digital workplace strategy.
Qualifications/Requirements
• Bachelor's Degree in Information Systems / Technology, Computer Science, Engineering, Business, Marketing or 3 years equivalent experience.
• Minimum 3 years of progressive experience and demonstrated success in managing technology services in a diverse international environment.
• 2+ years of experience leading partner/vendor teams and a proven track record delivering small infrastructure projects with competing priorities.
Desired Characteristics
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
• Must be willing to travel approximately up to 15% of the time.
#DTR
About Us
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
职能类别： 其他
公司介绍
通用电气（GE) 公司是一家全球领先的科技、服务和金融公司，是全球最大的多元化企业，致力于解决世界上最棘手的问题。GE的产品和服务范围广阔，从能源、石油天然气、水处理、航空、医疗、运输系统、家电、照明，到金融，客户遍及全球100多个国家，拥有30多万员工。杰夫·伊梅尔特先生是现任董事长及首席执行官。
GE公司的历史可追溯到托马斯·爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。
GE公司的历史可追溯到托马斯·爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。