MyTech Associate 3166533 (职位编号：3166533)
GE数字化
- 公司规模：150-500人
- 公司性质：外资（欧美）
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2019-01-17
- 工作地点：上海
- 招聘人数：1人
- 工作经验：无工作经验
- 学历要求：本科
- 职位类别：其他
职位描述
Essential Responsibilities
In this role, you will:
• Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.
• Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity.
• Manage onsite inventory of PCs and mobile devices – including lockable storage and the return or receipt of devices to/from a central depot or OEM.
• Provide support to remote users through the telephone or Skype session – including screen sharing or direct access to the user’s machine.
• Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
• Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.
• Onsite hands and eyes support for other IT teams.
• Ensure all business policies and standards related to client services and IT security and compliance are being met.
• Drive and deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources.
• Analyze and resolve complex hardware and software issues.
• Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures.
• Establish working relationships with customers.
• Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
• Communicate, orally and in writing, technical information to audiences at all levels of the organization.
• Be a participative member of various teams.
• Perform all other duties as specified by leadership team.
Role Summary/Purpose
The MyTech Lounges are a site-based ‘walk up’ service for users to get support for their IT services or devices. Agents on the MyTech Lounge will be based at a desk, and provide support to the site location focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their open IT issues.
Qualifications/Requirements
Basic Qualifications:
• Bachelor's Degree in Computer Science, Information Management or other technical / IT field OR (a Minimum 1 years of relevant IT work experience)
• Minimum 1 years of experience with client (PC) technologies and support services.
Desired Characteristics
Technical Expertise:
• Windows 7 and 10
• MAC OS
• Skype Meeting and Skype Broadcast
• AV Cisco Telepresence equipment
Business Acumen:
• Experience in mission critical IT operations support environments
• Ability to effectively interface with all levels of the organization and external customers
• Experience working in a global organization
Personal Attributes:
• Passion for technology and learning
• Strong listening skills
• Ability to develop and follow procedures
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Excellent written and oral communication skills
• Strong interpersonal skills
• Strong team player – collaborates well with others to solve problems and actively incorporates
• Ability to coordinate several projects simultaneously
• Effective problem identification and solution skills
• Proven analytical and organizational ability
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
#DTR
About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
In this role, you will:
• Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.
• Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity.
• Manage onsite inventory of PCs and mobile devices – including lockable storage and the return or receipt of devices to/from a central depot or OEM.
• Provide support to remote users through the telephone or Skype session – including screen sharing or direct access to the user’s machine.
• Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
• Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.
• Onsite hands and eyes support for other IT teams.
• Ensure all business policies and standards related to client services and IT security and compliance are being met.
• Drive and deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources.
• Analyze and resolve complex hardware and software issues.
• Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures.
• Establish working relationships with customers.
• Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
• Communicate, orally and in writing, technical information to audiences at all levels of the organization.
• Be a participative member of various teams.
• Perform all other duties as specified by leadership team.
Role Summary/Purpose
The MyTech Lounges are a site-based ‘walk up’ service for users to get support for their IT services or devices. Agents on the MyTech Lounge will be based at a desk, and provide support to the site location focusing on customer service & prompt incident ticket resolution. Working as part of a team at the MyTech Lounge while being the direct liaison with end users to troubleshoot & resolve their open IT issues.
Qualifications/Requirements
Basic Qualifications:
• Bachelor's Degree in Computer Science, Information Management or other technical / IT field OR (a Minimum 1 years of relevant IT work experience)
• Minimum 1 years of experience with client (PC) technologies and support services.
Desired Characteristics
Technical Expertise:
• Windows 7 and 10
• MAC OS
• Skype Meeting and Skype Broadcast
• AV Cisco Telepresence equipment
Business Acumen:
• Experience in mission critical IT operations support environments
• Ability to effectively interface with all levels of the organization and external customers
• Experience working in a global organization
Personal Attributes:
• Passion for technology and learning
• Strong listening skills
• Ability to develop and follow procedures
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Excellent written and oral communication skills
• Strong interpersonal skills
• Strong team player – collaborates well with others to solve problems and actively incorporates
• Ability to coordinate several projects simultaneously
• Effective problem identification and solution skills
• Proven analytical and organizational ability
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
#DTR
About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
职能类别： 其他
公司介绍
通用电气（GE) 公司是一家全球领先的科技、服务和金融公司，是全球最大的多元化企业，致力于解决世界上最棘手的问题。GE的产品和服务范围广阔，从能源、石油天然气、水处理、航空、医疗、运输系统、家电、照明，到金融，客户遍及全球100多个国家，拥有30多万员工。杰夫·伊梅尔特先生是现任董事长及首席执行官。
GE公司的历史可追溯到托马斯·爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。
GE公司的历史可追溯到托马斯·爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。