北京招聘

Job # 347025 1098826

Locations China, Shanghai

Job families Sales

Teams Sales

#overview

The Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer’s IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. TAMs partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s cloud services, with deployment being the specific accountability of the TAM. The TAM develops and expands strategic customer relationships to grow the Enterprise Services business and drive larger impact for the customer.

#Responsibilities

• Align services around people, process and technology

• Drive improvement through delivery of goal aligned services.

• Lead activities that accelerate the customers’ deployment of cloud services.

• Ensure clear customer understanding of services available, and value delivered

• Act as an escalation point for critical service incidents

• Identify opportunities for renewing and expanded Premier or MCS services

• Use customer satisfaction results to drive service improvement

#Qualifications

• Confidence

• Cross-Boundary Collaboration

• Interpersonal Awareness

• Impact and Influence

• Analytical Problem Solving

• Building Customer/Partner Relationships

• Product & Technology Expertise

• Project Management

• Strategic Insight

• Value Selling

Years Experience: 3-5, primarily in a client-facing role

Education:

Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent

Core Priorities

Role specific guidance on how the following core priorities apply to the role, and role specific KPIs and targets are found in the Role Performance Handbook.

• Drive Cloud Services through Consumption

• Modernize Business with Windows 10/Devices/Intelligent Cloud and Reinvent Productivity and Business Process

• Delivery & Operational Excellence

• Optimize your Portfolio and Drive Impact

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