北京招聘

Associate Account Manager- On-boarding team

Location: Shanghai

Department: APAC Merchant Services Support

Market: China

The On-boarding AAM will be responsible for helping new PayPal merchant sign up, activate and ramp up. The focus of AAM is to proactively identify, analyse, reach agreement with merchants, implement operational process and drive insights. Self-motivation and adaptability to a fast-paced target oriented environment are highly preferred. Business acumen, sales skill and service spirit are required.

They play a key role in meeting the revenue and account optimization goals of the APAC Merchant Services Support team. The team is responsible for growth and optimization of current merchant accounts and managing those relationships through the sales lifecycle.

Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions.

Responsibilities

• Meet monthly, quarterly, annual sales and revenue targets

• Meet daily, weekly and monthly activity targets such as outbound calls, time spent on phone, number of opportunities won and close rates

• Work the entire sales process from reviewing leads to the growth and optimization of accounts. Maintain an active pipeline of sales leads

• Complete required SalesForce.com sales process and pipeline activity tracking with detail and accuracy

• Communicate appropriate product and technical information to merchants and conduct follow-up according to department standards

• Identify sales trends, document prospect feedback, and contribute constructive feedback to our internal partners regarding marketing, product, and systems as necessary

• Conduct research and keep educated about current market trends, opportunities, and competition

• Maintain and exhibit a positive and professional attitude while building collaborative relationships among potential and existing internal and external customers and colleagues

• Frequently interface with Integration Engineers, Account Underwriting and Marketing

• Demonstrate a productive teamwork through a positive attitude, being supportive in words and actions, embodying our core values, and communicating effectively with co-workers and customers

Preferred Qualifications

• Bachelor’s degree or equivalent work experience

• Experience in sales, up-sell, or cross-sell customer support

• Strong verbal (phone) communication skills: actively listen and speak clearly to customers

• Strong written (email) communication skills: use proper grammar and punctuation

• Ability to make sound, logical decisions while demonstrating a strong sense of responsibility, confidentiality, and professionalism

• Experience working within an internet company

• Open,?honest?and?direct?communicator

• English writing and speaking skills

Required Qualifications

• Graduate of Merchant Services New hire/Boot Camp Training or Merchant Services eBay University

• Experience with Risk Operations or in working with difficult customers and delivering complex messages addressing company needs for additional customer information or actions

• Ability to learn and adapt to new software technologies

• Strong working knowledge of external systems and PC based internet and software applications (primarily in using the internet and the Microsoft Office suite)

Shift: Regular daily shift

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