IT Helpdesk/Support Specialist
儒博控制系统制造（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工 仪器仪表/工业自动化
职位信息
- 发布日期：2012-11-09
- 工作地点：上海-嘉定区
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：大专
- 语言要求：英语精通
- 职位类别：Helpdesk 技术支持
职位描述
本职位工作地点：嘉定马陆，公司不提供班车，不能接受者，请勿申请，谢谢。
申请本职位，请提供中英文简历。
Responsibilities:
§ Provide first line support to office electronic equipment, include but not limit to: Server, Video Conference equipment, telephone system, PC.
§ Install,configure and maintain computer hardware/software, printers, and other peripherals.
§ Document, trouble-shoot and resolve Help Desk inquiries related to software installation, computer hardware, printers, and other peripherals.
§ Coordinate with outside vendors to resolve software and hardware problems.
§ Fully Document all relevant information including the impact to the customer, problem symptoms and status information in a timely fashion, and assign appropriate priority in the service desk system.
§ Communicate internally within the IT department and externally with the customer through resolution.
§ Resolve as many problems and requests as possible without reassignment/escalation and within service desk time parameters, using documented procedures and available tools.
§ Assist in the development of existing and creation of new Information Technology policies and procedures.
§ Performs system backups as required, provide excellent customer service, via phone, email and in person, demonstrate good follow through techniques, assist with special projects.
§ Follow all company safety policies and procedures.
QUALIFICATIONS:
* PC and server Trouble-shooting and setup in a Microsoft environment, familiar with Windows Server, PC hardware softwar maintenance
* Minimum 3 years expeience in IT support role with Associates Degree in computer science or more than 5 years experience in similar role in IT department
* CET-4, good reading and writing skills, able to do oral communication in English on daily support.
* Be able to address issues proactively and respond with minimal direction.
申请本职位，请提供中英文简历。
Responsibilities:
§ Provide first line support to office electronic equipment, include but not limit to: Server, Video Conference equipment, telephone system, PC.
§ Install,configure and maintain computer hardware/software, printers, and other peripherals.
§ Document, trouble-shoot and resolve Help Desk inquiries related to software installation, computer hardware, printers, and other peripherals.
§ Coordinate with outside vendors to resolve software and hardware problems.
§ Fully Document all relevant information including the impact to the customer, problem symptoms and status information in a timely fashion, and assign appropriate priority in the service desk system.
§ Communicate internally within the IT department and externally with the customer through resolution.
§ Resolve as many problems and requests as possible without reassignment/escalation and within service desk time parameters, using documented procedures and available tools.
§ Assist in the development of existing and creation of new Information Technology policies and procedures.
§ Performs system backups as required, provide excellent customer service, via phone, email and in person, demonstrate good follow through techniques, assist with special projects.
§ Follow all company safety policies and procedures.
QUALIFICATIONS:
* PC and server Trouble-shooting and setup in a Microsoft environment, familiar with Windows Server, PC hardware softwar maintenance
* Minimum 3 years expeience in IT support role with Associates Degree in computer science or more than 5 years experience in similar role in IT department
* CET-4, good reading and writing skills, able to do oral communication in English on daily support.
* Be able to address issues proactively and respond with minimal direction.
公司介绍
美国儒博工业公司成立于1882年，是一家在纽约证券交易所上市的多元化的生产商，在全球100多个国家设有分支机构。儒博工业公司致力于为工业、能源、科研、医疗等领域客户提供高品质的产品及完整的解决方案。经过多年发展，儒博工业公司已经在全世界赢得众多客户的满意和信任。
儒博工业有限公司旗下的分支-能源系统控制部，其六大业务机构的产品和技术在国际能源市场上处于领先地位，主要应用于：生产工艺、船舶制造所需气动、电子控制系统、控制阀及相关设备，能源输送，电厂安全及监测的系统和零部件，用于质量和各项检测的仪器、设备，旋转和往复式设备使用的安全传感器、开关，以及广泛应用于橡胶、塑料测试的各种仪器等。
儒博控制系统制造(上海)有限公司是儒博工业集团能源系统控制部在中国设立的第一家独资子公司。
公司为员工提供良好的工作环境，具有竞争力的薪酬待遇与福利条件。
儒博工业有限公司旗下的分支-能源系统控制部，其六大业务机构的产品和技术在国际能源市场上处于领先地位，主要应用于：生产工艺、船舶制造所需气动、电子控制系统、控制阀及相关设备，能源输送，电厂安全及监测的系统和零部件，用于质量和各项检测的仪器、设备，旋转和往复式设备使用的安全传感器、开关，以及广泛应用于橡胶、塑料测试的各种仪器等。
儒博控制系统制造(上海)有限公司是儒博工业集团能源系统控制部在中国设立的第一家独资子公司。
公司为员工提供良好的工作环境，具有竞争力的薪酬待遇与福利条件。
联系方式
- 公司网站：http://www.roperind.com/?energysyscontrols
- Email：jobsg@paclp.com