VITC_Account Manager
沃尔沃信息技术(天津)有限公司
- 公司规模:150-500人
- 公司行业:计算机服务(系统、数据服务、维修)
职位信息
- 发布日期:2013-01-15
- 工作地点:上海
- 招聘人数:若干
- 工作经验:一年以上
- 学历要求:本科
- 职位类别:总监/部门经理
职位描述
Responsibilities
Key responsibilities
·Manage Volvo IT's relationship with assigned customer(s), orchestrating the dialogue between the customer and Volvo IT and establishing an effective working model with the customer
·Support customer with developing IT plans and budgets (utilizing the Volvo IT organization)
·Develop, maintain and communicate an Account Plan for the customer aligned with customer plans and strategy
·Establish IT budgets and forecasts in dialogue with the customer, concerned delivery organizations and the responsible GAM.
·Identify and communicate customer demand signals for VIT services and solutions to the VIT organization
·Pro-actively propose Volvo IT solutions and services that will improve the customer's business and operations and reduce their IT costs
·Pro-actively take initiative in helping the customer develop business processes through IT and building business cases to support Volvo IT's service offerings
·Responsible for establishing an effective network inside Volvo IT to be able to meet customer's needs and expectations.
Other responsibilities
·Responsible for managing requests, negotiating and executing business agreements with the customer(s) according to Volvo IT's Discover & Define Opportunity (DDO) process.
·Manage Volvo IT's business with assigned customers including management of budgets, IT costs and customer team expenses and initiate required actions in case of deviations from targets
·Represent Volvo IT in the customer's forums such as IT boards and business Steering Committees as agreed with the customer
·Be a member of Volvo IT's Delivery Management Committees for key projects
·Initiate Volvo IT deliveries according to agreed assignment agreement / customer order, ensuring proper handover of the agreement with the customer to delivery management
·Ensure that Volvo IT fulfils customer agreements
·Responsible for providing correct cost allocations in accordance with the customer's IT budgets.
·Shadow responsibility for delivery related KPIs as defined in Corporate BMS
Education and / or Experience Recommended
·IT or Business Management degree or equivalent experience
·Proven ability to delivery results in a matrix organization
·Sales experience is preferred for Account Managers working with the AB Volvo customers.
·Leadership experience, teambuilding, networking, and relationship building
·A positive attitude and ability to be a team player. You should be able to create a creative collaborative environment with our customers and internal stakeholders
·Proven ability to establish good customer relations
·Ability to coordinate a larger group of people to meet customer needs
·Ability to take significant responsibility for decisions and results
·Prior experience working with the customer organization is a plus
Required Personal Skills
Customer focus
Leadership skills
Excellent communication skills
Teambuilding and Networking skills
公司介绍
目前,沃尔沃集团旗下业务领域包括:迈克卡车(Mack Trucks)、雷诺卡车(Renault Trucks)、沃尔沃卡车(Volvo Trucks)、UD卡车(UD)、沃尔沃客车(Volvo Buses)、沃尔沃建筑设备(Volvo Construction Equipment)、沃尔沃遍达(Volvo Penta)、沃尔沃宇航(Volvo Aero)以及沃尔沃金融服务(Volvo Financial Services)。
目前,沃尔沃集团在 19 个国家设有生产基地,并在 180 个市场从事经营活动,全球雇员约 10万人。
“品质、安全和环保”是沃尔沃集团的三个核心价值观,并早已融入集团的组织管理,产品开发及市场运营中,成为集团企业文化中非常重要的组成元素。