北京招聘

  

Job Profile

  

JOB SUMMARY:

  

• Provide deskside support to Shanghai Offices, resolve their technical issues to return end users to productivity as quickly as possible.

• Deskside support scope includes: PC installation, onboarding/termination support, IPT, Printing, VC systems, critical meetings/events support, network, cabling and server rooms administration.

• Coordinate projects delivery in Beijing office, involve in project assessment, test, deployment and closure.

      

  

MAIN JOB DUTIES/RESPONSIBILITIES:

  

• Resolve client technical issues:

  

• Isolate and determine root cause of technical problem based on client input and remote management technology

• Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation

• Determine business impact of problem based on Business Unit criteria

• Provide remote technical support for hardware (printers, desktop, laptop, drivers, monitors, and MHDs) and software (internally developed applications, productivity, computer operating systems, internet applications, and various drivers)

• Interact with internal and/or external escalation resources to resolve complex technical issues

          

• Recommend current supported software applications and hardware appropriate to best meet client requirements

• Create and update knowledge base to improve service to clients including: develop written procedures, tips, reports, and support related material

• Acquire and maintain knowledge on newly purchased and existing supported desktop software, hardware, and systems

• Work on tasks to develop and/or address process improvements, training, knowledge transfer, reports, and documentation

• Coordinate projects delivery in Beijing office, involve in project assessment, test, deployment and closure.

• Coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization

• Assist with the testing of new or upgraded PC software and hardware releases as requested

• Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices

                

  

BASIC QUALIFICATIONS

  

  

EDUCATION REQUIRED & YEARS OF WORKING EXPERIENCE

  

• 3-5 years of IT experience with IT support areas in MNC

• Bachelor's degree is preferred;

• English read and speaking is a must。

      

  

  

KNOWLEDGE REQUIRED

  

DESIRED/PREFERRED QUALIFICATIONS

  

• Strong results orientation (driving to deadlines, financial targets, project goals, etc.);

• Customer focused, Global orientation;

• Strong Analytical and critical thinking skill

• Fast Learner,

• Teamwork with Collaboration and influencing skills

• Ability to handle multiple projects and activities and deal with change

            

  

SPECIALIZED KNOWLEDGE REQUIRED

  

• Experience of Ethernet, TCP/IP, DHCP, DNS, firewalls, Voice over Ethernet, Routing, switching and VPN technologies.

• Experience of Windows 7/10 Laptop Support and Configuration.

• Experience of Microsoft O365 support and configurations

• Experience of SCCM and client deployment approaches.

• Experience of Active Directory, group policy, etc.

• Experience of Apple iPad, iPhones, Mac and mobile devices managements

• Experience of supporting video conferencing suites

• Experience of supporting network and desktop printers.

• Experience with IP Phone solutions (Cisco Systems).

• Experience of Security concepts and tools, such as Antivirus Software (Symantec), hard disk encryption.

                    

  

CERTIFICATION QUALIFICATIONS

  

• ITIL Foundation V3 is must, ITIL Practitioners are preferred;

• CCNA is preferred;

• MCSE is preferred;

      

About Medtronic
Together Medtronic and Covidien are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us, and be part of our commitment to the health of others.

We know the combined resources of Medtronic and Covidien will be transformative, creating new methodologies and new opportunities. Whatever your specialty or ambitions, you can make a difference at Medtronic – both in the lives of others and your career.

Medtronic is a $27.8b company with more than 85K employees in more than 160 countries.