北京招聘

You will take total ownership of customers’ orders from the Purchase Order receipt to the delivery and invoicing

You will coordinate the order treatment with appropriate Sales, Technical Consultants, Sales Operations, Order manager

You will be responsible for the internal coordination and follow-up of customer requests/claims

You will undertake effective root cause analysis whilst following best practice and quality management processes

You will attend customer meetings and assist customers when visiting Gemalto’s offices

You will be responsible for record management

Order management, monitor and evaluate orders and sales processes as well as preparation of order reports

Shipping management, recommend optimal shipping modes, routing and frequency

Hold weekly S&OP meeting with global supply chain team to review key metrics

Knowledge, Skills and Experience：

To do this job, you must be proficient ERP, Microsoft Office, have basic knowledge in contract management, export, sales knowledge and logistics

We would appreciate if you had CRM experience, ERP knowledge.

You must be Fluent English communication (Oral, reading and writing).

We would like someone to join our team who is customer-oriented, organized, autonomous, team player, has excellent verbal and written communication skills, works well under pressure

You need to have a Degree in Business or related;

We are looking for someone with 1-3 years of experience in customer service or related role