北京招聘

Job # 1009088
Locations China, Beijing
Job families Consulting services
Teams Consulting services

Purpose:

The Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer’s IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. TAMs partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s cloud services, with implementation being the specific accountability of the TAM. The TAM develops and expands strategic customer relationships to grow the Services business and drive larger impact for the customer.

Key Responsibilities

Service Delivery Planning: Align services around people, process and technology

Service Delivery Mgmt: Drive improvement through delivery of goal aligned services

Cloud Implementation: Lead activities that accelerate the customers’ deployment of cloud services.

Service Intro and Review: Ensure clear customer understanding of services available, and value delivered

Reactive Management: Act as an escalation point for critical service incidents

Oppty and Growth Mgmt: Identify opportunities for renewing and expanded Premier or MCS services

Customer/Partner: Use customer satisfaction results to drive service improvement

Close Collaboration With

• Account Technology Strategist (EPG)

• Account Delivery Executive (Services)

• Account Executive (Services, EPG)

• Solution Sales Professional (Services, EPG)

• Premier Field Engineer (Services)

• Enterprise Architect (Services)

Common Career Path Options

• Delivery Management Manager (Services)

• Engagement Manager (Services)

• Account Delivery Executive (Services)

• Account Technology Strategist (EPG)

• Project Manager (Services)

• Account Executive (Services)

Experiences Required: Key Experiences, Skills and Knowledge

• Confidence

• Cross-Boundary Collaboration

• Interpersonal Awareness

• Impact and Influence

• Analytical Problem Solving

• Building Customer/Partner Relationships

• Product & Technology Expertise

• Analytical Problem Solving

• Building Customer/Partner Relationships

• Product & Technology Expertise

• Years Experience: 3-5, primarily in a client-facing role

Education:

Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent

Core Priorities

Role specific guidance on how the following core priorities apply to the role, and role specific KPIs and targets are found in the Role Performance Handbook.

• Drive Cloud Services through Consumption

• Modernize Business with Windows 10/Devices/Intelligent Cloud and Reinvent Productivity and Business Process

• Delivery & Operational Excellence

• Optimize your Portfolio and Drive Impact

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