北京招聘

Job # 1009089
Locations China, Beijing
Job families Consulting services
Teams Consulting services

Purpose:

The Account Delivery Executive (ADE) is responsible for the overall end-to-end customer experience on a reduced number of services customers, creating and maintaining deep long-term customer relationships, driving services revenue growth and overseeing/supporting services delivered by our Global Domain delivery teams. The ADE leads the virtual services delivery team serving as an escalation point for both the customer and our delivery teams. The ADE monitors key performance indicators to ensure a healthy and growing business within their assigned account(s). Embodying the One Microsoft spirit, the ADE teams with Sales, Domain Delivery, Operations, and Resource Management to execute a winning strategy with positive outcomes for customers, employees, and Microsoft. ADEs are deployed 1 ADE to 1 customer (1:1) in “Top” Accounts and 1:3 in “Relationship” Accounts.

Key Responsibilities

Business Initiation: Works with Account Executives to Identify opportunities for new Services thru existing and new customer delivery relationships. Expands Microsoft footprint across assigned account(s). During the Presales process, the ADE enables and supports the Pursuit Lead.

Business: Delivery Excellence: Leads a virtual team in ascertaining customer IT priorities and setting long-term strategy for service delivery that aligns to business objectives. Produces value-based outcomes for customers whilst overseeing/supporting services delivered by our Global Domain delivery teams.

Business & Operational Excellence: Responsible for prioritizing strategic business objectives, performing bottom-up business planning and quarterly reviews. ADEs are responsible for services revenue (both MCS and Premier) forecasting.

Leadership: Communicates vision, drives account strategies/commitments together w/ mentoring relevant roles w/in Services Account teams. Develops team & provides feedback on employee performance. Takes ownership of & resolves escalations within their customer(s).

Close Collaboration With

• Account Executive (Services, EPG)

• Solution Sales Professional (Services, EPG)

• Account Technology Strategist (EPG)

• Enterprise Architect (Services)

• Pursuit Leads(Services)

• Project Managers (Services)

• Technical Account Manager (Services)

Common Career Path Options

• Services Practice Manager (Services)

• Delivery Management Manager (Services)

• Account Executive (Services)

Experiences Required: Key Experiences, Skills and Knowledge

• Confidence

• Cross-Boundary Collaboration

• Interpersonal Awareness

• Impact and Influence

• Analytical Problem Solving

• Building Customer/Partner Relationships

• Product & Technology Expertise

• Project Management

• Strategic Insight

• Value Selling

• Years Experience: 5+ primarily in a client-facing role

Education:

Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent

Core Priorities

Role specific guidance on how the following core priorities apply to the role, and role specific KPIs and targets are found in the Role Performance Handbook.

• Drive Cloud Services through Consumption

• Modernize Business with Windows 10/Devices/Intelligent Cloud and Reinvent Productivity and Business Process

• Delivery & Operational Excellence

• Optimize your Portfolio and Drive Impact

微软本着与合作伙伴共同成长、共同发展的宗旨深入开拓中国本地市场。作为一家软件平台厂商，微软通过合作伙伴业务模式，努力促进信息技术产业生态系统的建设。我们通过合作伙伴把微软的产品和服务送到用户手中，通过合作伙伴基于微软的平台开发丰富的、最适合中国市场的应用产品和解决方案来满足用户的需求。

        微软与政府有关部门及其他机构合作，积极推动缩小数字鸿沟，以帮助各层次、各地区的人们实现自己的最大潜能。多年来，无论是开展“携手助学”支持农村和边远地区教育、推进“农村信息化”建设让农民通过信息技术脱贫致富，还是实施“潜力无限”项目，合作成立社区学习中心，扶助弱势人群，都体现了我们致力于成为优秀企业公民的不懈努力。

        微软通过开发众多的软件产品和服务并提供相应的生产、授权和支持，向用户传递商业价值。目前，微软在中国业务涉及Windows客户端、服务器平台和开发工具、信息工作者产品、微软商务管理解决方案、移动及嵌入式设备、MSN和家庭消费及娱乐产品等七个方面。


        欢迎浏览公司网站：http://www.microsoft.com/china