MAC Support
艾湃苛斯（上海）企业管理有限公司
- 公司规模：50-150人
- 公司性质：合资
- 公司行业：计算机软件
职位信息
- 发布日期：2019-01-12
- 工作地点：北京
- 招聘人数：2人
- 工作经验：无工作经验
- 学历要求：招2人
- 语言要求：不限
- 职位月薪：1-1.5万/月
- 职位类别：技术支持/维护经理
职位描述
Five to six (5-6) years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
? L2 Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
? Certified on Lenovo Desktops, Apple MAC & Linux devices
? Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
? Ability to lift / move computer equipment weighing up to 50Lbs.
? Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
? Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
? Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
? Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.
? Experienced in repeat call analysis and developing preventive actions
? Experienced in Problem management
? Excellent written and oral communications skills with clients and management as well as people skills.
? Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
? Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
? Experience of ticketing tools (ServiceNow / Remedy etc.),
Non-Technical
? Good Customer management skill,
? Good in oral and written communication
? Able to interact and work with customer at different levels.
? Self- Driven and result oriented.
? Really passionate about the work
? Local language knowledge is preferred
职能类别： 技术支持/维护经理
公司介绍
"Excis is a global IT services company and excels in cross-border IT services, such as 24/7 IT support, IMAC (install, moves, additions, changes) with particular expertise in Telepresence deployments, international network router / switch configuration, installation and troubleshooting, and also specialists in End User Support services.Many of our clients are Technology Manufacturers, IT Service Providers or Systems Integrators who wish to extend their global delivery & support capability.Excis is their complementary or supplementary technical resource to help deliver those international IT projects'.
In Essence, Our Business Is To Serve Your Business, And As Your IT Services Partner We Offer The Following Value: -
? Centralised Billing (Regardless How Many Countries Are In A Single Project)
? An Established Ando Proven International Delivery Model
? A Flexible, low risk and highly competitive cost model
? A 'do whatever it takes' attitude, to ensure customer satisfaction
? A true partner culture and ethos
In summary, operating globally, with over 1100 technicians to call upon, we focus on:-
1. Reducing your costs
why deal with multiple international partners, Excis is your one stop shop?
Provide a single invoice, regardless of how many countries we engage
2. Increasing your revenues
you can now bid for those complex multinational projects
eliminate the need to train multiple partners
3. You & most importantly your customers' satisfaction
we never forget, we represent you "
In Essence, Our Business Is To Serve Your Business, And As Your IT Services Partner We Offer The Following Value: -
? Centralised Billing (Regardless How Many Countries Are In A Single Project)
? An Established Ando Proven International Delivery Model
? A Flexible, low risk and highly competitive cost model
? A 'do whatever it takes' attitude, to ensure customer satisfaction
? A true partner culture and ethos
In summary, operating globally, with over 1100 technicians to call upon, we focus on:-
1. Reducing your costs
why deal with multiple international partners, Excis is your one stop shop?
Provide a single invoice, regardless of how many countries we engage
2. Increasing your revenues
you can now bid for those complex multinational projects
eliminate the need to train multiple partners
3. You & most importantly your customers' satisfaction
we never forget, we represent you "
联系方式
- Email：varun@excis.com
- 公司地址：地址：spanShanghai, China