北京招聘

Position: Customer Service Process – Sales & Marketing

Division/Department: HR, Orga. & ITP / Business Applications

Location: Beijing

Main goals and objectives:

? Responsibility for the management of the Customer Service Process (CSP) for Sales & Marketing and Corporate Strategic projects/programs for the purpose of achieving department goals based on local and group defined action items.

? Planning, Design, Implementation, Rollout and Continuous Improvement of IT projects based on company needs, in line with group and international standards (PMP) in the area of the Customer Service Process (CSP) - Sales & Marketing and Corporate Strategic projects.

? Establishment of processes and corresponding documentation (process and knowledge management) and reporting.

? Manage and coordinate external service providers in the CSP – Sales & Marketing and Corporate Strategic projects including:

o Technical and functional supervision of contracted parties

o Contract management

o Monitoring and reporting

? Project planning and execution ensuring cost- /schedule and scope adherence.

? Support budget planning processes, control the execution of projects and services  within the planned budget in the CSP – Sales & Marketing and Corporate Strategic projects area.

? Business consultancy for the CSP – Sales & Marketing and Corporate Strategic projects area in all regional companies incl. JVs with focus on VW Group standards.

? Responsible for assuring high-quality IT project delivery and customer satisfaction in accordance with the defined KPIs and the MbO.

? Establishment of a long term orientation for the JVs and VGC toward using VW group technologies/processes/systems and VGC standard IT components

Your Responsibilities:

Management of ITP projects for CSP – Sales & Marketing and Corporate Strategic projects:

? Regular interact with local stakeholders/business and be responsible for the IT/system related project/program management  for CSP – Sales & Marketing and Corporate Strategic projects

? Determine CSP – Sales & Marketing and Corporate Strategic projects ITP requirements by analysing needs of users/departments; prioritizing modifications to related systems; developing and implementing documentation requirements related to the project area

? Communication and documentation of the status of VW Group Master Construction Plan and adaptation into regional application strategies for CSP – Sales & Marketing and Corporate Strategic projects area

? Build up stable and regular communication to identify and realize synergy in EAM for CSP – Sales & Marketing and Corporate Strategic projects with all involved stakeholders, incl. JVs

? CSP – Sales & Marketing and Corporate Strategic projects IT Roadmap Planning for upcoming 3 years in cooperation with all ITP entities incl. JVs of Region China

? Manage applications life cycle and deployment of new releases in coordination with the project teams

? Coordinate, validate and implement change requests and release updates in cooperation with the project teams and the suppliers

? Drive request for proposal (RFP) process and manage partners/vendors to deliver the requested projects, solutions or services

? Harmonize JV, VW Group and VGC projects, processes and systems in the CSP – Sales & Marketing and Corporate Strategic projects area

? Develop, monitor and review annual IT budgets of the CSP – Sales & Marketing and Corporate Strategic projects area to ensure they comply with the group’s corporate goals, guidelines and objectives

? Cooperate within the process of new releases and deployments implementation

? Manage projects/programs for both ITP and business aspects and ensure the alignment of local and central teams objectives, standards and policies including rollout of VW Group solutions, local business process re-engineering and system development

? Present updates regarding the project portfolio including roadmaps and project challenges

? Develop, monitor and review annual IT budgets of the CSP – Sales & Marketing and Corporate Strategic projects to ensure they comply with the group’s corporate goals, guidelines and objectives and continuously monitor spending’s

? Achieve CSP – Sales & Marketing and Corporate Strategic project objectives by professional project management; contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; resolving problems, determining system improvements

? Prepare and drive decision proposals for IT & Process optimization in CSP – Sales & Marketing and Corporate Strategic projects area

? Provide monthly Project status reports to the leader

? Manage and monitor overall project agreements and contracts (run time and budget) to ensure continuous service level agreement (SLA)

? Conduct risk assessment and coordinate mitigation plans

? Effectively communicate scope and manage expectations among all parties involved in a timely manner; and maintain business relationship professionally

? Provide technological recommendation in the development and implementation regarding to system architecture, data architecture, business processes, security, scalability and performance

? Ensure continues knowhow transfer from VW Group to local project teams

? Manage, update and release documentation related to CSP – Sales & Marketing and Corporate Strategic projects

Business Process Management:

? Setup and manage projects by international industry project management standard (PMP) especially focused on scope, budget, quality, time and resources

? Manage partners/vendors to deliver the requested products, solutions and services

? Finalize the project delivery with completed documentation

? Identify and create potential synergy with VWAG IT project teams in CSP – Sales & Marketing and Corporate Strategic topics

? Ensure IT compliance regarding legal requirements, intellectual property protection, access and data security protection (ITSP)

? Oversee infrastructure upgrades, modifications and deployments and align appropriate project activities & business communication

Our Requirements:

Necessary education:

? Bachelor or Master in computer science or equivalent

? Additional master in business administration or business science would be an advantage

Personal skills:

? Communication & Presentation skills

? Teamwork spirit

? Proactive problem- & conflict solving skills

? Customer & Result orientation

? Motivation, Initiative & Flexibility

? Understanding of financial aspects

? Ability to work in a intercultural environment

Working experience (in years):

? At least 5 years’ experience in software solution development in the automotive and/or marketing industry

? At least 3 years knowledge in IT project management (PMP or equivalent)

? Minimum of 1 year with international projects

? Familiar with IT Security Concepts in the CSP – Sales & Marketing and Corporate Strategic projects area

? Familiar with IT Architecture Management concepts

? Experience driving request for information (RFI) and request for proposal (RFP) processes and evaluate the technical proposals

? Experience in IT Project Planning, Delivery and Optimization (incl. Budgeting)

? Experience in managing partners/vendors to deliver the requested projects, solutions and services

? Experience in Documentation and Reporting

Remarks (Language, IT Knowledge, Certificates etc.):

? English fluent (spoken and written)

? German or/and Chinese would be an advantage

? Intercultural competence

? PMP or equivalent certification

What we offer:

? Strong brands, excellent products and image

? Performance oriented competitive compensation & benefits package

? Professional career development & qualification

? Good management, team work, open communication & feedback

? International working environment & global network

? Attractive work, health programs & work-life balance

Join us and become a part of the Volkswagen Family - We are looking forward to welcome you on board!

Please send your application in English to: Career@volkswagen.com.cn with subject “channel name (where you find this job posting) - applicant name - current company - current position- applied position”.

Volkswagen Group China

Volkswagen Group is one of the earliest and most successful international partners of China’s automobile industry. The Group has grown together with China’s auto industry, overcoming many challenges and achieving significant growths, during the 30 years’ partnership with China.

As early as 1978, Volkswagen Group started contacts with China. The first Santana was produced in Shanghai in April 1983. In October 1984, Shanghai Volkswagen Corporation Ltd, the first joint venture of Volkswagen Group in China, laid foundation in Shanghai. In February 1991, FAW-Volkswagen Corporation Ltd was established in Changchun, creating Volkswagen Group’s second joint venture in China.

The business scope of Volkswagen Group in China includes the production, sales and services of complete vehicles and parts, such as engines and transmissions. All of the Group auto brands — including Volkswagen, Audi, SKODA, SEAT, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN — have a business presence in China through Volkswagen Group China and its subsidiaries.