北京招聘

Job Title: Contact Center Representative
Department: Operations

Supervisor Title: Supervisor
FLSA Status: Exempt





Initiate and/or manage inbound and outbound sales calls to healthcare professionals across a variety of channels to enroll them in client's program. Maintain a current and competent level of knowledge on the program. Actively and effectively sell program benefits and close on enrollment.




Essential Duties/ Responsibilities:



Engage targeted audience in in-depth program discussions.

Verify and complete required data entry including details of the target's responses, notes and any follow through actions.

Profile and manage targeted list of healthcare professionals and provide value-added benefits to grow product volume.

Respond to inbound calls or inquires for follow up questions regarding program and enrollment. Refer to appropriate department for follow up when appropriate.

Escalate and/or warm transfer calls to other departments.

Maintain call productivity and metrics that are required by the company and the client.

Manage assigned territory to optimize time and maximize the achievement of sales.

Listen and respond appropriately to customer needs and questions.

Demonstrate thorough knowledge of client product program and ensure clear, concise and accurate communication of program information with target audiences using proper terminology.

Successfully complete client training and meet training expectations set by the client in order to proceed to servicing client's customers within the parameters of the program.

Effectively and timely communicate with the Supervisors and Client Services on project's progress.

Create and maintain a positive impression with client and client's customers.

Validates and data enters doctor's information into database.

Other duties as required




Education/Experience:



BA/BS degree preferred.

2-5 years of experience in a customer service and/or sales environment preferably in inside sales, contact center or retail sales environment.




Knowledge/Skills/Abilities:



Strong focus on providing customers with superior product and service.

Excellent verbal, written and interpersonal communication skills.

Strong rapport building skills.

Excellent active listening skills.

Good organizational and planning skills.

Strong selling / closing and marketing skills.

Clear, articulate and grammatically sound speech and professional phone manner.

Must be self motivated and disciplined.

Strong attention to detail and accuracy in recording/handling client and project information.

Excellent judgment/decision making skills.

Ability to accurately assess individual situations and draw on prior knowledge, experience and problem solving skills in order to come up with successful solutions.

Ability to work independently and as a team member.

Flexibility and ability to handle multiple tasks simultaneously.

Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.

Ability to identify critical activities and tasks and adjust priorities to meet client goals and objectives.

Ability to understand the client's program training in order to sell and support client's customers in a variety of scenarios.

Ability to overcome obstacles to gain access to key personnel.

Excellent selling/persuasion/presentation skills.

Must be able to deal with people at all levels inside and outside of the company.

Must be proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook); knowledge of Lotus Notes is a plus.




Performance Competencies:



Core competencies identify behaviors and skills all employees are expected to demonstrate in order to carry help out the mission and goals of the organization.




Selling

Decision Quality

Dealing with Ambiguity

Creativity

Business Acumen

Driving for Results

Interpersonal Savvy

Customer focus

Motivating others

Innovation Management

任仕达集团(Randstad Group, 以下简称任仕达) 成立于1960年，是全球最大的综合性人力资源服务机构之一，总部位于荷兰阿姆斯特丹，在全球40多个国家和地区设有4100多个分支机构，每天为近50万名求职者提供工作岗位。2010年，任仕达全球营业额达到142亿欧元，位列全球财富500强。

作为全球最受尊敬的综合性人力资源服务机构，任仕达致力于向企业提供一站式的人力资源解决方案：从短期雇佣到长期雇员招聘，从人力资源外包到岗位与业务外包，从单一服务到综合性人力资源解决方案，我们的服务满足了客户不断变化的需求。

我们的使命是“打造工作的世界”，通过持续关注企业和求职者，将两者需求完美匹配起来，达到企业发展和个人职业成长的统一。

任仕达在中国已有近十年的服务经验，我们在上海设立了中国总部，并在华东、华北、华南等地区开设了多个分支机构，服务网络已经覆盖了全国100多个一、二线城市，可向企业提供招聘与猎头、人力资源外包、及岗位与业务外包等全方位服务。