北京招聘

5年以上Hyperion或OBIEE技术顾问经验，英文读写，能适应短期出差。

Key Objective:

1.     Working in Solution Support Center (SSC) in Greater China to deliver pro-active and reactive technical support to customers, both onsite or at office.

2.     Developing set of standard deliverables to customers in managing and maintaining environments.

3.     Assisting customers to maximize the stability, availability and performance of their critical business systems.

4.     The job is based in Shenzhen.

 

Responsibilities:

1.     Support & Maintenance on Hyperion products suite & OBIEE (such as Hyperion Planning, HFM, Hyperion BI+, Essbase, OBIEE and OBIA).

2.     Tasks ranging from troubleshooting, technical assessments, like configuration assessment, performance review and tuning, patch analysis, knowledge transfer, SR follow-up, pro-active software advice, cloning and upgrade.

3.     Provide 24x7 emergency support services to China and Asia Pacific customers.

4.     Working effectively and forming effective professional relationships with Oracle Service Delivery Managers (SDM), Oracle Product Support and customers, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

5.     Respond and resolve service requests within Key Performance Indicator (KPI) targets.

6.     Develop high quality, standard deliverables and methods to promote efficient service delivery.

7.     Research and respond to technical enquiries from customers.

8.     Maintain an up-to-date and in-depth knowledge of new products released in the market.

9.     Maintain product expertise within own area of specialization.

10.  Contribute continuous development to the team.

 

Qualifications

1.     B.A./B.S. in a technical field or equivalent experience required.

2.     At least 5 years solid , technical, and hands-on experience in Hyperion/OBIEE Support or Implementation (HFM / HP / OBIEE),

3.     The ideal candidate will have extensive knowledge in some or all of the following:

                   i.           Hyperion Planning (11.1.2.x or above)

                  ii.           Hyperion Financial Management (11.1.2.x or above)

                 iii.           Hyperion Essbase

                 iv.           Hyperion BI+

                  v.           OBIEE

                 vi.           OBIA

4.     Proficient in HP/HFM version 11.1.2.x. HFM includes FDM/FMDEE and interface with HP.

5.     Previous experience in installing, implementing and configuring HP/HFM/OBIEE as well as applying patches and upgrading a HP/HFM/OBIEE application.

6.     Knowledge of HP/HFM Infrastructure, Shared Services, Web UI, Workspace, FR, EPMA, WebLogic App Servers (clustered) and Oracle / Essbase DB.

7.     Fluent in English and Mandarin is essential.

8.     Candidate with fewer years of working experience will also be considered as Technical Analyst.

9.     Installation / Configuration / Administration of OBIEE/OBIA components

a)     Implement OBIEE/OBIA migrations across environments

b)    Applying patches to fix bugs/to upgrade new functionalities and features

c)     Understand Schedule, Maintenance and Installing of releases, Backup and Restore activities

d)    Managing the OBIEE/OBIA repositories and Usage Tracking

e)     Implementation experience with high availability architecture for Hyperion/OBIEE/OBIA and scalability solutions

f)     OBIEE/OBIA Environment tuning and performance monitoring and support

g)    Implementation experience with multiple authentication providers includes LDAP and AD Authentication

Good to have Skillsets / Experience for OBIEE

a)     Proven experience delivering enterprise-wide BI, analytics, performance management and data warehouse solutions.

b)    Direct hands-on experience working with OBIEE, Informatica, DAC, Oracle SQL/PLSQL (development)

c)     Exposure to ODI, Informatica/DAC as part of OBIA suite

d)    Exposure to OBIEE 12c administration

e)     Exposure in working in multiple DBs like Oracle, SQL Server, MySQL, Essbase etc

f)     Working knowledge of data modeling both relational and dimensional

 

PERSONAL SPECIFICATION

1.     Proven success of working on own initiative and managing client/end users expectations

2.     Excellent verbal and written communication skills.

3.     Ability to prioritize work and estimates time for task completion.

4.     Able to multi task and handle several tasks at a given time.

5.     Solid customer facing experience.

6.     Ability to work under pressure in escalated situations.

7.     Independent working capability.

8.     Self motivated and resourceful.

9.     Team work essential.

10.  Good presentation skills.

11.  Willing to share knowledge and mentor other team members

12.  Willingness to travel in GC as requested.

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
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