VITC_VGT Application and Production Support (27870BR)(职位编号：27870BR)
沃尔沃信息技术（天津）有限公司
- 公司规模：150-500人
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2012-11-13
- 工作地点：北京
- 招聘人数：若干
- 语言要求：英语熟练
- 职位类别：集成电路IC设计/应用工程师 技术支持/维护工程师
职位描述
About us
Volvo Group Telematics (VGT) is hosted by Volvo IT and is a global organization within the Volvo Group providing telematics off-board services. Volvo Group Telematics enables and accelerate customer-oriented off-board telematics service development and delivery.
Volvo Group Telematics supports the Volvo Group and external customers in the automotive car OEM segment, such as BMW and Volvo Cars through the WirelessCar brand.
Volvo Group Telematics is looking for an Application and Production Support technician to reinforce its Global Support organization. The Application and Production Support technician is responsible for providing support services to our customers and users according to the Service Level Agreement. This requires communication with the different VGT sites and departments as well as external customers, suppliers and partners. The Application and Production Support technician carries out 2nd line technical support. The telematics solutions are dependent on a very high availability, which put high demands on attention and care in the daily work.
Key responsibilities
· Support customers by handling incidents and requests
· Analysing and resolving incidents
· Identifying potential solution defects
· Being specialist for one or more solutions
· Document information which will enable knowledge sharing and continuously improved delivery.
· Communicate service status information to customers and stakeholders.
· Propose changes and improvements that make the application more efficient and/or reduce operation or maintenance cost.
· Is involved in improving the runtime delivery to ensure a stable and continuously improved service.
· Participate in the planning of application maintenance and deployment activities.
· Participate in the project test phase.
Main competences and experience
· You have academic qualifications and/or experience in all or most of the following areas:
· Oracle 10/11
· SQL
· Unix/Linux
· Scripting (Bash and Perl)
· Java (J2EE)
Successful candidate will possess
· Good problem analysis and solving skills
· Good communication skills
· Creativity and innovation
· Commitment to deliver in time and with quality
· Pro-active mindset
· Service minded attitude
· Be flexible and able to work in a flexible and changing environment
· Be fluent in English.
· Share our values - Respect, Professionalism and Spirit
Volvo Group Telematics (VGT) is hosted by Volvo IT and is a global organization within the Volvo Group providing telematics off-board services. Volvo Group Telematics enables and accelerate customer-oriented off-board telematics service development and delivery.
Volvo Group Telematics supports the Volvo Group and external customers in the automotive car OEM segment, such as BMW and Volvo Cars through the WirelessCar brand.
Volvo Group Telematics is looking for an Application and Production Support technician to reinforce its Global Support organization. The Application and Production Support technician is responsible for providing support services to our customers and users according to the Service Level Agreement. This requires communication with the different VGT sites and departments as well as external customers, suppliers and partners. The Application and Production Support technician carries out 2nd line technical support. The telematics solutions are dependent on a very high availability, which put high demands on attention and care in the daily work.
Key responsibilities
· Support customers by handling incidents and requests
· Analysing and resolving incidents
· Identifying potential solution defects
· Being specialist for one or more solutions
· Document information which will enable knowledge sharing and continuously improved delivery.
· Communicate service status information to customers and stakeholders.
· Propose changes and improvements that make the application more efficient and/or reduce operation or maintenance cost.
· Is involved in improving the runtime delivery to ensure a stable and continuously improved service.
· Participate in the planning of application maintenance and deployment activities.
· Participate in the project test phase.
Main competences and experience
· You have academic qualifications and/or experience in all or most of the following areas:
· Oracle 10/11
· SQL
· Unix/Linux
· Scripting (Bash and Perl)
· Java (J2EE)
Successful candidate will possess
· Good problem analysis and solving skills
· Good communication skills
· Creativity and innovation
· Commitment to deliver in time and with quality
· Pro-active mindset
· Service minded attitude
· Be flexible and able to work in a flexible and changing environment
· Be fluent in English.
· Share our values - Respect, Professionalism and Spirit
公司介绍
创立于1927年的沃尔沃集团，不仅是世界领先的商用运输整体解决方案供应商，更是世界上最大的卡车、客车及建筑设备的生产商之一，在船舶及工业应用发动机和飞机发动机元件领域占有领先地位。此外，沃尔沃集团还为客户提供全套的金融解决方案。
目前，沃尔沃集团旗下业务领域包括：迈克卡车（Mack Trucks）、雷诺卡车（Renault Trucks）、沃尔沃卡车（Volvo Trucks）、UD卡车(UD)、沃尔沃客车（Volvo Buses）、沃尔沃建筑设备（Volvo Construction Equipment）、沃尔沃遍达（Volvo Penta）、沃尔沃宇航（Volvo Aero）以及沃尔沃金融服务（Volvo Financial Services）。
目前，沃尔沃集团在 19 个国家设有生产基地，并在 180 个市场从事经营活动，全球雇员约 10万人。
“品质、安全和环保”是沃尔沃集团的三个核心价值观，并早已融入集团的组织管理，产品开发及市场运营中，成为集团企业文化中非常重要的组成元素。
目前，沃尔沃集团旗下业务领域包括：迈克卡车（Mack Trucks）、雷诺卡车（Renault Trucks）、沃尔沃卡车（Volvo Trucks）、UD卡车(UD)、沃尔沃客车（Volvo Buses）、沃尔沃建筑设备（Volvo Construction Equipment）、沃尔沃遍达（Volvo Penta）、沃尔沃宇航（Volvo Aero）以及沃尔沃金融服务（Volvo Financial Services）。
目前，沃尔沃集团在 19 个国家设有生产基地，并在 180 个市场从事经营活动，全球雇员约 10万人。
“品质、安全和环保”是沃尔沃集团的三个核心价值观，并早已融入集团的组织管理，产品开发及市场运营中，成为集团企业文化中非常重要的组成元素。