上海招聘销售支持副经理

销售支持副经理

上海得斯威国际货运有限公司

公司规模：1000-5000人
公司性质：外资(欧美)
公司行业：交通/运输/物流

职位信息

发布日期：2019-11-15
工作地点：上海-长宁区
招聘人数：1人
工作经验：3-4年经验
学历要求：大专
职位月薪：0.5-2万/月
职位类别：销售行政专员客服专员/助理

职位描述

General Responsibilities 主要工作职责

The Assistant Manager of Sales Coordinator primary job is to help Commercial Support Manager guiding and supervises Sales support team to ensure Customers is being satisfied.

销售支持副经理的主要责任是协助商务支持部门经理指导和管理商务支持部门，确保客户能满意销售支持所提供的服务。

The aim is to provide excellent Sales Support to work with the DSV network in China as well as overseas. Assistant Manager, Sales Coordinator is responsible for assisting, guiding and developing the team-members.

目标是为了提供卓越的销售支持给DSV中国和海外。销售支持副经理还需要负责协助，引导，以及激发带动团队内的员工自身的职业技能和水平的发展。

Detailed Responsibilities 具体工作职责

General Responsibilities 基本工作职责

Customers: 客户

· Service our customers - this being New as well as Existing – on a day to day basis.

服务商务部门的客户，这里包括新老客户。

· Quote customers and align with Sales, BDMs and RDMs ensuring DSV provides competitive solutions. 确保提供给客户的报价是经销售和业务发展部门认可的，且报价和产品方案需要有竞争力。

· Proactively provide help and advice to our customers – visit customers together with sales as needed. 积极对客户提供帮助和建议，有需要的时候协同销售和业务发展部门共同拜访客户。

· Handling customer complaints or any major incidents. 处理一些客户的投诉和棘手的情况。

· Develop new business opportunities from our existing customers 协助在现有客户中开发全业务的商业机会。 Team-Leader 团队管理职责

· Secure efficient, effective and clear communication towards Sales, BD’s & RDM’s 确保与销售，业务发展部门以及航线发展部门之间的沟通有效，及时，清楚。

· Training staff to deliver a high standard of service – both externally and internally. 在部门内培训员工，确保整个部门对内对外高水准的服务水平。

· Leading, coaching & supervising the team 带领，指引和指导团队。

· Monthly “one on one” with each team member. 在部门内开展月度会议。

· Visibility i.e. through internal “Board Meetings” reviewing results, targets, challenges and opportunities 清楚知道商务支持部门内部的成绩，指标，有挑战和有机会的地方。

· Work with product managers, sales managers and RD/BD managers to align expectation. 通过和产品经理，销售经理以及业务发展和航线发展经理之前的协助赢得更多我们想合作的客户。

· Branding DSV internally and externally to improve customer retention, development, EBIT contribution, customer performance/surveys and operational excellence 对内对外展开营销活动，以提高现有客户的维持率，发展率，EBITA，客户满意度调查以及卓越的操作服务。

Tools工具要求

· Design quality training programs and implement standards to coach team members toward higher performance and success. 设计高质量的培训计划和执行标准，带领团队成员提高总体服务水平，以此带动和支持业务的发展。

· Set clear goals for each team member 为团队成员设定明确的工作目标

· Implement KPI’s for each team members and secure proper follow up and action plans. 在团队内严格执行岗位考核指标和要求，定期跟踪并制定相应的行动计划。

· Optimize working processes and procedures – both externally and internally. 优化内外部的工作流程和程序。 · Establish “Board-Meetings” reviewing daily challenges and opportunities 在团队内定期组织相关会议，就当前的挑战和机会做出相应的行动计划。

Communications 沟通对象

· The roles will require close cooperation with 职位需求密切合作沟通的对象包括

· Shanghai Sales and TLM & BDM 上海销售部以及航线和业务发展部

· Management team 经理层

· Business Partner 业务合作伙伴

· Internal – Sales Support, products, sales, business development, TLM’s, commercial management & local/overseas tender network

· 内部 – 销售支持，产品部，销售，业务发展部，航线经理，商务部经理以及本地/海外的价格制定部 External – Customers & DSV network

· 外部 – 客户& DSV海外组织架构内同事

Job Requirements

任职资格 Education & Working Experience 教育背景及工作经验

· College graduate, major in related is preferable 大专以上学历，物流相关专业优先考虑

Skills & Knowledge 技能与知识

· Team management Skill 掌握团队管理技巧

· Account Management Skill 掌握客户管理技巧

· Coordination skills 具有协调协作的技巧

Language Skills 语言技能:

· Strong oral and written communication skills 良好的英语读写能力

Competency 能力要求

· Creating Innovation

· Providing Leadership

· Communicating information

· Driving Success Other Requirements

其他要求

· Extrovert and assisting 性格外向并能同他人协同合作

· Detailed and particular 认真仔细并有独特想法

· Educational and user mind –set 受过高等教育并具有从客户角度思维能力（换位思维）

· Global and international mind-set 具有国际化的思维方式

· Optimize process and procedure, make an effective and successful team 优化工作流程和程序，让团队更加高效和成功。

职能类别：销售行政专员客服专员/助理

关键字：销售支持 commercial support 货代

公司介绍

As a world-leading supplier of transport and logistics , DSV has offices in more than 90 countries all over the world and an international network of partners and agents, which makes DSV a truly global player offering services worldwide. By our professional and advantageous overall solutions, the approx. 75,000 DSV employees recorded worldwide annual revenue of 18 billion USD for 2020, ranking among the top 5 international freight forwarders.
作为全球首屈一指的全球运输和物流供应商, 得斯威在全世界有超过90个国家拥有自己的公司和办事机构，全球员工超过75,000人。通过我们与合作伙伴以及代理商合作为世界各国客户提供服务，巩固了得斯威作为国际性公司的地位。凭借其专业和全面的服务，2020年的年营业额达到180亿美元，位居世界货运行业前五名。

DSV China was established in May 2001Now we have over 3,000 dedicated team members across more than 20 cities in North/Central/South China
得斯威中国于2001年5月成立。目前中国已经有3,000多名优秀员工，分支机构分布在华北，华中和华南的20多个城市。

DSV China is providing our clients with a full scope of transport solutions, combining global capability with local expertise which positions DSV perfectly to be the chosen professional logistics partner for our customers, here in China, as well as in the rest of the World.
得斯威中国向我们的客户提供全方位的运输方案，并结合了全球以及当地的专业能力，使得斯威成为中国以及全球客户的专业物流合作伙伴。

If you want to know more information about DSV, welcome to visit our website.
To achieve our long development goals and meet our growing business requirements in China, DSV is looking for you to join our team. Competitive remuneration and professional career development path will be offered to the highly qualified candidates.
为了满足我们在中国的长期发展目标以及快速的业务需求，得斯威诚邀具备相关资质的人员加入到我们的团队中，同时，我们也将为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。

公司地址：上海市长宁区长宁路1193号来福士办公楼3座8、9、15、16楼

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