北京招聘

Customer Service Representative (电话客服) Shanghai
[Job Number: CHI000343]

**欢迎应届毕业生踊跃投递简历！

- Respond to telephone queries
- Good communication skills
- Be part of a super regional bank

ANZ is accelerating the growth of its business in Asia. We realise that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in the market to thrive as part of our diverse team.

We're exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we're on a journey creating a super regional bank. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.

The Customer Service Representative will respond to telephone inquiries and complaints using standard scripts and procedures, thereby ensuring calls are handled professionally. This will require you to gather information, resolves inquiries and log customer calls. You will inform customers about services available and assesses customer needs. Maintaining working knowledge of all company products/services, departmental processes and systems will also be required.

Qualifications:
- Diploma/College degree or directly related work experience （学历要求：大专或大专以上）
- Excellent verbal and written communication skills in both Mandarin and English
- Excellent customer relations, ability to deal with people and remain professional in a problem oriented environment
- Flexible, adaptable, team player, resolution driven, ability to discipline, good communicator and motivator

This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. The possibilities are endless. It's a place where the determined can succeed, the willing can grow and together, we can prosper. We connect you to your world of opportunity

"We live in your world"

How to Apply:

Please apply online at
https://anzglobal.taleo.net/careersection/anz_aus_ext/jobsearch.ftl?lang=en&radiusType=K&radius=1&searchExpanded=true&location=240175099&portal=101430233
(Select job number: CHI000343 & Location: China)

澳新银行，作为全澳四大银行之一，拥有超过170年的经营历史。同时，在亚太区域，澳新银行已在26个国家地区拓展了其分支机构，为个人和企业客户提供全方位的金融服务。
澳大利亚和新西兰银行(中国)有限公司作为最早进入中国市场的外资银行之一，在北京、上海、广州和重庆, 成都，青岛设有分行，同时入资上海农村商业银行和天津银行成为战略合作关系。致力于成为亚太区领先银行，澳新银行（中国）更注重在中国市场的发展，真诚欢迎各位优秀的业界英才的加盟，与澳新银行（中国）一同创造美好明天！